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Radwa Elsayed, sales manager

Radwa Elsayed

sales manager·Upscend

Saudi Arabia

Bachelor's degree, petroleum geology

Work experience

Total years of experience: 8 years, 4 months

sales manager

March 2026 - Present

Upscend

Riyadh, Saudi Arabia •Remote

March 2026 - Present

Company industry:
Training & Education Center
Job role:
Training and Development

Head of Sales

February 2026 - Present

Upscend

Riyadh, Saudi Arabia •Remote

February 2026 - Present

• Develop and execute sales strategies to achieve revenue targets and drive consistent revenue growth.
• Lead, coach, and scale SDR and Account Executive teams; manage full sales cycle from lead generation to deal closure.
• Collaborate with marketing to optimize lead generation, conversion, and product positioning.
• Implement sales processes, playbooks, and CRM workflows using Zoho and Gong.
• Analyze sales performance data and KPIs to identify trends, opportunities, and areas for improvement.
• Maintain relationships with key clients and stakeholders; drive culture of accountability and continuous improvement.
Company industry:
Training & Education Center
Job role:
Sales

sales manager

February 2025 - February 2026

KKT

Riyadh, Saudi Arabia

February 2025 - February 2026

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Sales Manager

February 2025 - February 2026

KKT Orthopedic Spine Center

Riyadh, Saudi Arabia

February 2025 - February 2026

• Spearheaded B2B and B2C sales initiatives to consistently achieve and exceed monthly targets.
• Led, coached, and motivated front-desk and sales teams to maximize conversions and deliver exceptional patient
experiences.
• Oversaw Bahrain-based call center sales operations, ensuring high-quality leads, efficient patient booking, and
seamless follow-ups.
• Aligned sales, marketing, and operations teams to implement campaigns supporting business objectives.
• Analyzed sales metrics and KPIs across B2B and B2C channels to drive improvements and sustain performance.
Key
Company industry:
Other Healthcare Services
Job role:
Sales

senior business development

July 2024 - November 2024

Qureos

Alexandria, Egypt

July 2024 - November 2024

Company industry:
Recruitment & Employee Placement Agency
Job role:
Sales

Senior Business Development Specialist

July 2024 - November 2024

Qureos (Start-up, Remote)

Alexandria, Egypt •Remote

July 2024 - November 2024

• Managed and coached a team of Business Development Representatives; set targets, KPIs, and weekly performance
reviews.
• Trained team on outreach strategies, objection handling, and demo preparation to improve productivity.
• Assigned leads, monitored pipeline health, and ensured team alignment with quarterly revenue targets.
• Identified, prospected, and qualified high-value B2B clients using structured outbound and inbound strategies.
• Maintained accurate CRM reporting and improved sales forecasting accuracy for leadership.
• Managed key accounts to ensure retention, satisfaction, and upsell opportunities.
Company industry:
Software Development
Job role:
Management

Senior inside sales representative (B2B sales)

November 2023 - November 2024

Concentrix+webhelp – Door Dash account

Alexandria, Egypt

November 2023 - November 2024

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Senior Inside Sales Representative

November 2023 - November 2024

Concentrix (Multinational, On-site)

Alexandria, Egypt

November 2023 - November 2024

• Proactively reached out to potential restaurant partners to introduce and sell food delivery solutions and digital
platforms.
• Managed the full sales cycle remotely, from qualification to closing deals; maintained a strong pipeline of qualified
leads.
• Built and nurtured long-term relationships with restaurant owners and decision-makers.
• Delivered product presentations and virtual demos; analyzed market trends to continuously improve sales strategies.
• Used CRM tools (Salesforce) to track communication, sales activity, and performance metrics.
Company industry:
Food & Beverage Production
Job role:
Sales

-Consumer outbound agent (B2C sales)

January 2018 - November 2023

Sutherland global services -Du account.

Alexandria, Egypt

January 2018 - November 2023

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Senior Associate – Account Management

January 2018 - November 2023

Sutherland Global Services (Multinational, Hybrid)

Alexandria, Egypt •Hybrid

January 2018 - November 2023

Field: Telecommunications - Du Account (B2B & B2C) | Clients: UAE
• Conducted outbound calls to individual and business customers; promoted Du telecom products and services tailored
to customer needs.
• Executed upsell and cross-sell strategies for mobile plans, fiber internet, and business bundles.
• Built strong client relationships to ensure customer satisfaction, loyalty, and recurring revenue.
• Achieved monthly sales targets consistently; maintained high conversion rates.
• Handled objections professionally and updated CRM systems accurately.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Faculty of science Alexandria university

May 2017

May 2017

Bachelor's degree, petroleum geology

Egypt

Alexandria University, Faculty of Science

January 2017

January 2017

Bachelor's degree, Petroleum Geology

Egypt

Skills

SALES
Intermediate
SALES
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
OUTBOUND SALES SKILLS
Intermediate
OUTBOUND SALES SKILLS
Intermediate
BUSINESS TO CONSUMER
Intermediate
BUSINESS TO CONSUMER
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
TYPING
Intermediate
TYPING
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
BUSINESS REQUIREMENTS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
DATA PIPELINE MANAGEMENT
Intermediate
DATA PIPELINE MANAGEMENT
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
PROJECT STRUCTURING
Intermediate
PROJECT STRUCTURING
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Social profiles

Languages

English

Native Speaker

Arabic

Native Speaker