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Radwan Outa, Senior Customer Service Specialist

Radwan Outa

Senior Customer Service Specialist·Anghami

Lebanon

Bachelor's degree, Management Information System

Work experience

Total years of experience: 17 years, 9 months

Senior Customer Service Specialist

September 2014 - Present

Anghami

Beirut, Lebanon

September 2014 - Present

Anghami is the leading Music platform in the Middle East which provides a seamless experience to listen to unlimited music on-the-go on your mobile. With millions of songs to search from, stream, download and share, Anghami makes listening to music enjoyable again.
Anghami is your music hub from which you can instantly play any Arabic and International song or album wherever you are - in your car, at the gym, or on the beach. You can also discover new music from your favorite artists, share your favorite tracks in real-time with friends on social networks, and download as many songs as you’d like for offline play. Flights will never feel as long again!
Anghami features licensed content from leading Arabic labels such as Rotana, Platinum Records, Mazzika, Melody and many others. Anghami also features music from the major International labels such as Universal, Sony, EMI, Warner and is continuously licensing new content to bring you a complete experience from major aggregators to name a few Believe, ArpuPlus, MT2, Info2cell…
Free unlimited music is now available with you anywhere you go, across devices and geographies. Now, that’s the future of music.

Company industry:
Media Production
Job role:
Customer Service and Call Center

Costumer Service

February 2011 - January 2014

Yazino (Online Games Company)

Beirut, Lebanon

February 2011 - January 2014

Yazino creates immersive, synchronous, multiplayer, free-to-play social casino games for mobile and web. Every day, our players meet, chat, compete and connect from around the world.
Since the company began in London in 2009, Yazino has built an innovative technology platform that powers the synchronous game engine, enables seamless cross-platform game play, supports big data and allows for ongoing communication with our players.

Yazino’s ambition is to make social gaming entertainment universal through games that are global, instant, and accessible to play anytime, anywhere

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Book keeper and Cashier

January 2009 - January 2011

Malik's

Beirut, Lebanon

January 2009 - January 2011

Malik’s has three sales divisions:

1st Division: Stationery and Office Supplies Section:

There are 3 stationery sections:
- Wholesale section operating from 3, 000 sqm of warehouse space in Jnah area (dealers catalog)
- Business-2-Business section operating from a 800 sqm warehouse in Verdun area (retail catalog)
- Retail section constituting of 26 branches spread over Lebanon

2nd Division: Business and Copy Center:

We are the largest copy center chain in Lebanon. We offer a complete line of copy and computer services from a simple photocopy to huge poster plotting. We also have other services such as international courier, classified advertising, internet recharge cards, sworn translation and many others.

3rd Division: Books Section:

We are the number one Academic and General bookshop in Lebanon, stocking over 100, 000 titles, all available on the e-commerce website www.maliks.com, which is updated regularly.

Company industry:
Primary, Prep, & Secondary School
Job role:
Customer Service and Call Center

RECEPTIONEST

February 2008 - February 2009

Beat Fitness Center

Beirut, Lebanon

February 2008 - February 2009

A Fitness Center

Company industry:
Sports & Outdoor Activities
Job role:
Customer Service and Call Center

Education

Lebanese International University (LIU)

February 2011

February 2011

Bachelor's degree, Management Information System

Lebanon

Lebanese International University

January 2011

January 2011

Bachelor's degree, Management Information System

Lebanon

courses: EMPLOYMENT RECORD: * (THE BEAT FITNESS CENTER) as a RECEPTIONEST and as an ASSISTANT (2008‐2009) * (Malik's Bookshop) as a book keeper and cashier for 1.5 Year (2009‐2011) * Yazino (Online Games Company) as costumer service night shift for 3.5 years (2011‐2014) * Anghami (Music Application) as a customer service (2014‐ Present)

Al Makassed School

January 2008

January 2008

High school or equivalent, Economics

Lebanon

courses: 2008 Certificate in English Language grade (Upper intermediate) from the BRITISH COUNCIL.

Skills

Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Support
Expert
Customer Support
Expert
Customer Service
Expert
Customer Service
Expert
Communications
Expert
Communications
Expert
Attention to Details
Expert
Attention to Details
Expert
BOOKS
Beginner
BOOKS
Beginner
CASHIER
Beginner
CASHIER
Beginner
COUNCIL
Beginner
COUNCIL
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DEPENDABLE
Beginner
DEPENDABLE
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
MICROSOFT ACCESS
Beginner
MICROSOFT ACCESS
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner

Languages

Arabic

Expert

English

Expert

French

Expert

Hobbies and interests

Listening to music
Soccer