CS Manager
ابراهيم القرشي
Total des années d'expérience :23 years, 0 Mois
متابعة تحقيق الأهداف بشكل دوري لشهرية ونصف سنوي والسنوية.
العمل مع الإدارة لتقييم وتحسين العمليات والسياسات.
الإشراف على تطبيق سياسات الشركة وتقديم تقرير ربع سنوي عن الخطط المرصودة لرفع مستوى القسم..
تحديد البرامج التدريبية للموظفين.
التعامل مع شكاوي الموظفين شكاوي العملاء وتحديد الحلول المناسبة.
تقييم أداء موظفين خدمة العملاء بشكل منتظم وشهري .
جدولة مواعيد عمل موظفين خدمة العملاء .
التعاون مع الإدارة لتحديد الميزانيات المطلوبة.
متابعة مدى رضا العملاء في وسائل التواصل الاجتماعي والتواصل بشكل منظم عن طريق الهاتف و تطبيقات التواصل الاجتماعي.
الاجتماع بشكل منتظم مع الإدارة العليا تقديم التقارير الخاصة بالأعمال.
Develop and execute effective strategies for VIP clients
Implement and maintain deliverables to help achieve client goals
Organize & run kickoff calls
Weekly client correspondence & monthly reports
Create monthly strategies for each assigned campaign
Work in coordination with VIP team (Writers, Web Designer, Social Media Specialist)
Manage all necessary social media accounts
Seek new opportunities for campaign success
Creation of visual presentations and infographics
Conduct market research to understand the industries in which our various clients are working
Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones
Contacting potential clients and creating rapport by networking, cold calling, using referrals etc
Appraising the wishes and demands of business or individual customers and selling the suitable protection plans
responsible for making sure that buildings and their services meet the needs of the people that work in them. Facilities managers are accountable for services such as cleaning, security and parking, to make sure the surrounding environment is in a suitable condition to work.
Takes orders by obtaining and verifying information.
Enters orders by transmitting information.
Provides product/service information by answering questions; offering assistance.
Maintains call center database by entering and verifying information; updating contact log.
Improves quality results by recommending changes.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
responsible for managing subordinates. Duties associated with this role include creating work schedules, assigning tasks, handling workloads, hiring reservations associates and ensuring the quality of work provided meets the expectations of the property
Front desk supervisors typically serve as the face of a hotel. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. These employees perform or delegate various tasks that are essential to daily operations of a hotel's front desk.