Raed Elkholy

• Conduct remittances, payments, and payroll transactions in compliance with UAE Central Bank regulations.
• Handle large volumes of cash securely and maintain accurate documentation.
• Assist customers with completing forms and ensuring regulatory compliance.
• Resolve escalated customer issues and seek guidance from management when necessary.
• Safeguard customer data privacy and prevent unauthorized access.
• Train and supervise new staff, ensuring awareness of company products, policies, and services.
• Increase customer base through marketing and sales initiatives.

• Managed inbound and outbound calls, emails, and chats with efficiency.
• Identified customer needs and ensured complete satisfaction.
• Followed company guidelines for effective communication.
• Addressed complaints and inquiries, striving for first-call resolution.
• Maintained professionalism and ensured a positive customer experience.
• Documented customer interactions in CRM systems.
• Met and exceeded key performance indicators (KPIs) in customer service.

• Prospected and generated leads through multiple channels.
• Promoted credit card products and financial solutions to customers.
• Provided excellent customer service throughout the sales process.
• Assessed financial needs and recommended appropriate products.
• Delivered persuasive sales presentations to potential clients.
• Maintained strong customer relationships for repeat business and referrals.
• Conducted market research to optimize sales strategies.