Assistant manager - Mobile services
MBC
Total years of experience :15 years, 3 Months
• Creating and implementing new interactive ideas and competition through online mediums: website (Rotana TV website, Star Academy website, Sony Ericsson win competition - Star Academy website win competition - Alboome on Facebook - RotanaKoora - Rotana Video on demand portal website and many others)
• Insuring SEO implementation in website and online products.
• IT Management and maintenance (software installation, hardware support and installation …)
• Network Management, creating and implementing network infrastructure for IP network and for editing suites.
• Managed server room and SAN as to facilitate communication and information sharing between team members.
• Managing the content creation and collection team for interactive and online services.
• Managing the content creation and update for several project partners e.g. Orange content platform for Star academy, Nokia mobile application content update for star academy…
• Directing the building and testing of interactive Websites, and online product -mobile, interactivity related..-
• Liaising with program producers to establish content collection procedures.
• Communicating with program producers and directors to ensure the implementation of show image requirement on mobile application and on websites
• Managed the official social media platforms in coordination with LBCi Public relation department.
• Developed and executed test plans, processes, procedures and standards for mobile applications and maintenance releases.
• When working with an outsource provider, reviewed the products for completeness ensuring the requirements are met.
• Managed the web and mobile advertisement server -SmartAd server-
• Managed banner creation on web and mobile, relayed specification to in house and clients graphic design team
• Communicated with clients for technical requirements (Orange, Nokia, MyTV…)
• Established studio operations, show methodologies, technician and editorial routines and trained technicians and editor on show operations.
• Supervised studios operations and customization per show and ensured the smooth operation and coordination between team members and Jordan media city staff.
• IT Management and maintenance (software installation and support, hardware installation and upgrades …)
• Network planning and implementation
• Network management (including management of resources: internet access, shared printing, shared storage, router network separation between IP network and Audio/Video network also based on IP)
• Communicated with service providers to acquire mobile short codes for Yara tv interactive programs
• Managing the content creation and collection team with the assistance of show producers.
• Designed Yara TV technical specification and studios requirements and communicated the requests to Jordan media city.
• Coordinated Yara tv habillage changes and updated with Arabsat broadcast center - the logo generator was at the broadcast center-
• Established the mobile participation algorithm and procedures for game shows in coordination with service providers (IVR script, SMS algorithm for SMS games…)
• Assisted in planning and Built a 3 studios complex for interactive game shows, each studio had its own control room and had 2 cameras (Sony d30 and d50) a Matrox based graphic server, an Inca RTX server, video players, video playing servers based on Decklink cards to provide titles and Chroma background and dialing operator server
• Managed the day to day operations and requirements of the studios.
• Led the troubleshooting of problems and managed the maintenance cycles of the studios (AV / IT / Telephony)
• Established and trained staff on show operation methodologies, Technician and editors routines.
• Established and trained staff on channel Image enhancement (switching between shows, using the Harris playlist servers, and going on/off air.. )
• Managed the technical operational aspect for gaming shows.
• Communicated technical and design aspects to programmers and graphic designers for interactive services and screen overlays and designs
• Administered the studio network and assured the smooth operation for all IT based equipment (Overlay servers, Database servers, file servers, game servers…)
• Evaluated staff performance and implemented correlated incentives policies.
• Established training programs and supervised most training sessions to update all technical staff of system capabilities and enhance troubleshooting methodologies.
• Managed the different teams working on studio premises (Editors, technicians, operators, hosts)
• Coordinated with marketing teams and show producer for technical requirements for their shows.
• Analyse show statistics to determine progress potential and monitor viewers’ preferences to enhance performance.
• Monitored competitors' shows and their strategies in order to review/update objectives and action plan in coordination with show producers and marketing team.
• Developed maintenance budget and monitored the department expenditures, in order to align the budget and expenditures with the organizational ones.
• Communicated with development personnel to enhance the on air application for the RTX and for matrox server so to ensure better performance and correct glitches in the software
• Designed and updated technical documentation to brief new staff on the operations in the studios.
• Interviewed applicants to studio positions
• Created, communicated and helped in implementation of interactive ideas and services for television and mobile interactivity
• Managed the day to day operations of the content collection and creation teams.
• Managed the SMS filtration department.
• Communicated content update to platforms in all formats required
• Communicated technical requirements to service providers as to make sure that the platforms are up to date with the content format requirements.
• Updated IVR scripts and methodologies for platforms.
• Managed several mobile short code services including IOD (information on demand) and IOD call center.
• Evaluated staff performance and implemented correlated incentives policies.
• Established training programs and supervised training sessions to introduce updates and new services to staff.
• Analysed services performance statistics to implement new strategies in order to enhance performance.
• Communicated with development personnel to enhance services application in order to reduce customer wait time and ensure the best customer service possible,
• Designed and updated technical documentation to brief new staff on the usability of application.
• Interviewed applicants to content, filtration departments.
-Distinction list of graduates.