Strategic FM Lead for the Middle East
KEO International Consultants, Riyadh
Total years of experience :18 years, 6 Months
- Provide Strategic FM Consultation on existing projects and insights for upcoming potential projects in the Middle East and KSA.
- Developed an FM OPEX Report for a major developer in Kuwait for a 80-storey high-rise building/tower with a total budget of KWD 2 millon which is equivalent to USD 6.5 million USD per annum.
Saudi Aramco: FM Digital Transformation - Integrated Facility Management
System (Archibus)
▪ Review Design Processes Documents and provide inputs and
recommendations, aligned to International FM Best Practices.
✓ Saudi Aramco Jubail Refinery Company (SASREF): Strategic FM
Transformation Advisory
▪ Analyze current situation and provide recommendations on the desired
state along with gap analysis.
▪ Development of major RFPs’ Scope of Works for FM Service Providers
and Managing Agent Role / Model along with Pre-qualification
Questionnaire and a list of top Integrated FM Providers.
✓ Business Development: approaching new potential clients and expanding
scope with existing clients, preparation of presentations (scope and service
lines to highlight IREP’s capabilities) and detailed proposals, as requested
by potential clients e.g., Oud Real Estate, Al Khozama Management
Company.
Managing an internal team of 4 Department Heads/Leads; Assistant
Facilities Manager, Soft Services Lead, Hard Services/Mechanical Engineer
& Assistant HS&E in addition to managing an International Facilities
Management Service Provider.
✓ The current scope includes the entire Ashar Valley (30km² wide) & Maraya
(the world’s largest mirrored building), dealing with various International
renowned Hotel Operators; Accor Group, Banyan Tree and Habitas as well
as Live Nation Events & Arabian Phoenix Investments for Hospitality and
Entertainment.
Worked with an international third-party; International Real Estate Partners
(IREP) Strategy Consultants in devising a Corporate/Business & Facilities
Management Strategy. Our role included managing Mumtalakat’s Senior
Management Team (CFO, Director of FM, Director of HR & Admin, Acting
Director of Shared Services, Director of Business Development & Project
Management), reporting directly to the CEO. The assignment also included
conducting visits to various Clients’ Sites;
- Roshn Real Estate (Saudi Arabia's national community developer
powered by the Public Investment Fund),
- Saudi Real Estate Company (Al Akaria - under PIF) - Malls & Residential
Compounds.
- Al Rajhi (HQ) Tower, Riyadh.
✓ The Strategy Project’s Scope of Work included the following:
- Reviewing and Analyzing the Baseline 'As Is' Situation (business
audit/assessment).
- Developing 'To-Be' Situation Analysis (gap analysis - advising on
implementation plan/roadmap).
- Improving Current Strategy Planning (vision - mission - strategic
objectives/KPIs).
- Updating Current Strategic Business Plan (5-year plan).
- Reviewing & Advising on the Business Governance & Compliance
Model.
- Building Business Continuity Plan (crisis management/disaster recovery
plan).
- Developing Business Risk Management Framework (risk appetite -
KRIs).
✓ Conducted gap analysis, cost saving initiatives (for insource vs. outsource)
and SOPs.
Highlights:
• Feasible and cost-effective solutions and develop citywide assets and facilities management strategies for MiSK’s City, which spans over 3.3 million square meters of land, with a project value of $20+ billion. The City comprises of 12 districts and includes a university, college, school, museum, conference center, culinary arts institute, residential, hotels, offices, retail outlets, community and sports facilities and public parks among others.
• Managed international third-party consultants to come up with a service charge model as well as developing MiSK City- wide Waste Management Strategy with a scope value of $133k.
• Managed a team of 23P with 3 department heads and 20 gardeners and irrigation technicians for one of the completed sub-projects (City Parks Project. Moreover, built the Deployment Plan for hiring approx. 65 staff members for all FM Services (including managerial and supervisory levels).
Responsibilities:
• Head the Asset and Facilities Management Department for the proposed Smart City and advise the CEO and Director of Infrastructure on development of a city-wide asset and facilities management strategy offering smart and sustainable solutions.
• Review all existing master planning documents of the project including preliminary city-wide security strategy, accessibility code, location of assets/facilities, transportation & mobility, community facilities, parking among others.
• During the development stages, manage the development and implementation of the facility management strategy for the operations phase of the project and coming up with revenue generating services during construction e.g. construction & demolition waste recycling, food catering and life support services
• Prepare org. structures, headcounts, deployment & mobilization plans and programs for the operation and maintenance of the soft landscape & irrigation maintenance, Landscape Nursery and other soft services. Managing a team of City Parks Management.
• Develop Smart City Services related to asset, facilities management on a city-wide and building levels and its operation including building management systems (BMS), Smart Waste Management, Smart Irrigation, Smart Parking, Sustainable Cleaning meeting LEED pre-requisites and requirements (as part of the Sustainability KPIs).
• Coordinate with a third-party consultant to establish a fee charging regime ‘service charge model’ and collection process with all needed systems and legal framework. Moreover, manage an international consultant to devise the city-wide waste management strategy.
• Proposed sustainable as well as revenue-generating solutions (construction & demolition waste recycling, food and green waste composting) food catering, laundry and other life support services during construction, commercializing/monetarizing spaces, which lead to doubling the forecasted revenues from $2.1m to $6.2m. Moreover, achieved OPEX reduction.
• Proposed sustainable as well as revenue-generating solutions (construction & demolition waste recycling, food and green waste composting) food catering, laundry and other life support services during construction, commercializing/monetarizing spaces, which lead to doubling the forecasted revenues from $2.1m to $6.2m. Moreover, achieved OPEX reduction.
• Serve as client representative for any PPP/BOO business with investment by the company or 3rd party contracts like waste management business for Pneumatic Waste Collection System vs. Smart Bins.
• Develop plans for community management of common areas including security, landscape maintenance and irrigation, community housekeeping, street and landscape lighting, community center operation and community events.
• Lead the sourcing and specifying of optimum asset management resources for all MiSK infrastructure and place-making projects.
• Managed planning & delivery of facilities management services - fleet management, housekeeping, façade cleaning, cleaning of solar panels and landscape maintenance - for the AYLA project, a 4.3 million m2 mixed use development
• Led a team of 3 departmental heads including landscape operations, HR and administration and a staff of 40 and ensured delivery of all stakeholder requirements.
• Managed sub-projects including delivery of facilities services to hotel operators - Hyatt Regency - and contractors.
• Supported development of new business by assessing sites, conducting feasibility studies, defining scope of work for facilities services and pricing projects.
• Managed the company’s marketing and branding activities including development of the new GDFM website.
• Served as the focal point of contact with clients, business owners, top management and other decision makers contributing to smooth operations and resolution of issues and introduction of additional services.
• Managed total facilities management services for Saraya Aqaba - a mega mixed-use real estate development with a total area of 634, 000 m2 Client: Eagle Hills Properties, Jordan
• Supervised a team of 50 across 6 departments: security, MEP & civil maintenance, soft landscaping & irrigation, housekeeping, storekeeping & procurement and HR & administration.
• Formulated standard operating procedures (SOP) and checklists, developed and implemented take-over plans for each zone with distribution of required resources including manpower, equipment/machinery and tools.
• Planned and supervised maintenance, housekeeping/cleaning jobs as per client/tenant needs delivering 100+ rectified items per month along with delivery of additional a la carte services to the client.
• Developed and implemented site wide facility management/operation & maintenance strategies for the Muscat Bay project - a luxury community
• Designed and implemented various programs to ensure and improve profitability of Muscat Bay facilities.
• Worked with the design and construction teams in review of design guidelines and selection of systems ensuring achievement of operational requirements
• Contributed to establishment of contracts for third party facilities services/asset management by determining scope of work, developing RFPs, evaluating bids and negotiating with bidders.
• Managed procurement and monitored operations of third party contracts including soft landscaping, irrigation, pest control, waste management, general cleaning, security and maintenance
• Designed a service charge costing model for the development, developed and administered an up-to-date service charge plan for various project components and ensured on time collection from tenants and owners.
• Managed procurement of asset operation & maintenance (AOM) materials, operating supplies and equipment (OS&E) and furniture fixtures and equipment (FF&E) across the operational phase for various project components.
• Dealt with leasing and fit-out of retail units, leasing of offices and sourced operators for sales center café, coffee shops and grocery shops in the development.
• Managed assets/strategic facilities management for the AYLA project - a USD 2 billion mega mixed use real estate project with a total area of 4.3 Million square meters including 750, 000 m2 lagoons, 100, 000 m2 commercial space, 1550+ hotel keys, 3000 residential units and 41 plots registered under 26 companies for sale to interested investors/developers
• Formulated strategies for site-wide operations/strategic facilities management facilitating efficient management of assets, facilities operations and services covering all project components, facilities, services and utilities.
• Administered a professional and comprehensive service charge cost and revenue model and provided strategic assumptions/scenarios and recommendations for structuring of the model with operational budget of USD 12 million.
• Supported procurement of goods/services related to asset and operation management with annual spend of USD 1.6 million by preparing RFP/RFQ documents, conducting technical and financial evaluation of proposals/bids and recommending strategic action to management.
• Collaborated with renowned international consulting firms and built the service charge model with sophisticated technical, legal and financial structures for a total scope of work/services of over USD 700, 000
• Developed general and specific standard operating procedures (SOP) for various facilities and services as well as assets/operations management standards and guidelines for construction and operation phases.
• Organized benchmarking and brainstorming exercises and generated critical scenarios and recommendations related to assets and operations for management review and approval.
• Developed and implemented site-wide operation strategies for 6 primary mixed-use projects of the group in the MENA region with total investment of USD4 billion
• Finalized and administered contracts with third party service providers for asset management, specialized facility management services, telecom and security services.
• Developed documents including bylaws for the home owners/housing association, tenant handbooks and owner’s manuals.
• Established functional and organizational structures for the projects, determined staffing requirements, drafted technical job descriptions, operation manuals and guidelines, scopes of work, RFPs and SOPs for various asset management services.
• Supported asset operations & maintenance department in development and implementation of processes, responsibility matrix and objectives for the AOM function
• Managed 3 key projects - Aqaba Port Marine Services, Oil Terminal and Miscellaneous Liquids Terminal - with total investment of USD +350 million as part of a USD 3 billion port upgrade, commercialization and relocation program
• Executed end-to-end deal development for marine services from inception through international tendering, investor engagement & negotiation, manpower planning & recruitment to signing of joint venture and hand-over of operations.
• Collaborated with international consulting firms in development of technical, legal and financial structures for the projects, contributed to the development of terms of reference (TOR)/requests for proposals (RFP) and various legal documents.