Senior Sales and Marketing / Acting Sales Manager
Teyseer Motors (Suzuki Motorcycles Division)
Total years of experience :13 years, 8 Months
Brands worked on: Suzuki Motorcycles, TVS Motorcycles, Arai, Mobil Lubricants, Puig, Keiti, Unilli, Kenny, Pull-in, Motorex Lubricants, Taichi, MotoBatt Batteries
• Developed and implemented an effective sales strategy to maximize customer satisfaction and increase revenue.
• Set targets to hit or exceed revenue forecasts, and ultimately meet customer needs.
• Social media management by handling all social pages (Instagram, Facebook, YouTube, WhatsApp Business)
• Managed a team of sales professionals while providing training, coaching, and mentorship.
• Analyzed market trends and customer feedback to identify areas for improvement in product offerings.
• Established processes for tracking customer inquiries and complaints.
• Organized trade shows to promote products and services within the industry.
• Followed up with sales leads, answering questions and improving service.
• Set goals for products or services and analyzed statistics to determine customer demand and inventory needs.
• Evaluated customer demand and identified trends to adapt to changing consumer landscape.
• Resolved customer complaints regarding sales and service.
• Managed sales team to consistently achieve growth and hit sales targets.
• Analyzed trends and results to determine annual unit and gross profit plans.
Brands worked on: Honda Motorcycles
• Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality.
• Mentored sales team to use tools and techniques for best sales
• Dynamic sales professional with background in developing and implementing effective sales strategies.
• Proven track record of increasing revenue and market share while reducing costs.
• Demonstrated ability to lead and motivate sales teams to consistently meet and exceed targets.
• Experienced in developing customer relationships, market analysis and product positioning.
• Developed and maintained effective communication with clients to ensure customer satisfaction.
• Built relationships with vendors and suppliers to support product availability.
• Coached staff on sales techniques such as upselling, cross-selling, lead generation.
• Monitored sales staff performance & ensured that goals are met.
• Attended company meetings to exchange product information and coordinate work activities with other departments.
Brands worked on: BMW, Ducati, Aprilia, Moto Guzzi, Vespa, KTM, Husqvarna, Sand-x, Artic Cat, Triumph, Alpine Star, AGV, Dainese
• Established relationships with key customers to ensure their satisfaction with products and services.
• Monitored progress of sales goals against target objectives within assigned territory or region.
• Deliver revenue targets for the store.
• Increase revenue per footfall by aiding customers purchase decisions.
• Active contributor to achieve profitability (Return on investment) targets for the store.
• Achieve customer satisfaction for walk-in customers, and solve customer problems in the capacity.
• Ensure adherence to store processes in terms of documentation and systems.
• Ensure appropriate placement of pop-ups and product displays at store.
- Video editors: Transform raw clips and video footage into high-quality finished videos used to inform, engage, and inspire their audience.
• Acknowledge and greet customers as they enter the store
• Follow all company policies, cash handling policies and special store loss prevention procedures
• Communicate effectively with customers, fellow employees, and store management
• Effectively operate a cash register
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
• Communicate pricing, out of date, and inventory issues with management
• Assist other store employees in maintaining security in stores
• Stock merchandise
• Inform management of any out of stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, and straightening of merchandise on store fixtures and displays
• Assist with book inventory process (ordering, receiving, returns)
• Perform related work as assigned
- oversee the day-to-day operations of a restaurant, managing staff, resolve customer issues and work to make the establishment profitable.
Bachelor's degree certificate Upon request
