Raed Ghattas, Supervisor Accommodation

Raed Ghattas

Supervisor Accommodation

Heavy Engneering Industries & Shipbuilding CO. K.S.C

Location
Kuwait
Education
Bachelor's degree, Tourism & Hotels.
Experience
18 years, 1 Months

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Work Experience

Total years of experience :18 years, 1 Months

Supervisor Accommodation at Heavy Engneering Industries & Shipbuilding CO. K.S.C
  • Kuwait
  • My current job since December 2013

To coordinate all activities across multiple culturally diverse accommodation units and camps covering a wide range of interpersonal logistical activities and perspectives.


1. To conduct unplanned camp audits for hygiene & compliance.

2. To manage, monitor and distribute work to camp personnel, contractors and residents.

3. To provide high level support for emergency response including liaison with outside emergency services.

4. To assist with planning and management of short and long term accommodation requirements.

5. To plan annual, short and medium term maintenance activities.

6. To sign and approve purchase and work orders within limits of authority.

7. To supervise teams and allocate work for the management of camps and Units.

8. To manage services and negotiate contracts for senior staff accommodation.

9. To communicate with internal and external personnel including utilities services to ensure camp functionality.

SAFETY AND QUALITY RESPONSIBILITIES

•Maintain standards of safety and comply with Company’s Health, Safety & Environment Management System requirements.

•Take reasonable care of own health and safety and that of others in the workplace.

•Follow and maintain Company standards of Quality in accordance with Company Quality System requirements

Front Office Shift Leader . at Starwood Hotels & Resorts
  • Kuwait - Al Kuwait
  • September 2007 to December 2013

Supervisory Skills, Shift Leader duties .

Coordinating between the different outlets in order to maintain a highly organized work area
•Directing the employees in the different shifts and make sure that each one carry his own responsibilities.
•Motivating the new and senior joiners with verbal & material motivations and guide lines
•To maintain professional confidentiality in relation to dealings with personal employee information and the Company’s confidential details
•Take reasonable care of the staff health and safety in the workplace & own.
•Follow and maintain Company standards of Quality in accordance with Company Quality System requirements.
•Preparing the duty roster for the colleagues and assure the fitting of each staff to his/her shift & adjust the number of staff with work needs,
•Assure that the colleagues are excelling their work-following the standard exceed the expectations.
•Preparing the weekly - monthly requisitions (Material & needs) for work area
•Attend the daily meeting with the head department and the other outlets to discuss the business achieved today and how the problems have been solved if there was any.Business Center Secretarial & Administration Duties
•As a part of Global industry we have to assure following the standard & procedures for the company while providing our services to reach our goals with the highly satisfied Customer.
•Official work \{typing -Photocopying-Filling in Forms -Printing -Book Binding..etc
•Presentations, data show preparing and Facilitate the use of Telepresence Service ..etc
•Couriers Services. arrange and follow up with \{DHL, FedEx ….etc\}
•Ticketing Services\{ Do reservation for our in-house guest and confirm their flights-reroute -refund -indoors…..etc\}
•Do the Closing & Night Shift filling data to the other outlets.
•On high Seasons we are all can & do work in different outlets no matter where is your position is to assure the smooth work area (.

Tour Operator at Travco
  • Egypt - Cairo
  • February 2006 to May 2007

Plan, create, arrange and operate tours and travel programs.
provide and organize vacation and holidays packages by coordinating and negotiating with airlines, hotels, ground transportation services, tour guides and sightseeing providers, restaurants and other similar businesses.
Provide advice on sightseeing and shopping activities, evaluate services rendered on tours and report any problems to tour organizers,
Resolve any problems with accommodations, itineraries or service.
Handle tasks such as preparing marketing brochures

Education

Bachelor's degree, Tourism & Hotels.
  • at Cairo University
  • June 2004

Tourism and Hotels studies Tour Guiding Customer Care

Specialties & Skills

Customer Service
Customer Data Integration
Guest Service
Office Work
OFFICE PROGRAMS
Knowledge of Industrial and Commercial Hygiene
Team Leadership
•Knowledge of Workplace safety
• Administration Skills
Planning

Languages

Arabic
Expert
Italian
Intermediate
French
Intermediate
English
Expert

Memberships

GENERAL SYNDICATE OF TOUR GUIDES
  • Member 1060
  • January 2006

Training and Certifications

Language & Computer Studies (Training)
Training Institute:
Don Posco Institute
Date Attended:
February 2002

Hobbies

  • Reading - Swimming- Playing Chess