IT Systems Division Head
Pan Gulf Holding
Total years of experience :21 years, 10 Months
Servers
• Configuring Servers and Windows OS 2012/2008/2003 Installations.
• Creation and monitoring of VM Replicas.
• Maintenance and hardware upgrades on Servers.
• Creation and Management of HyperV Machines.
• Installation and configuration of Terminal Server.
• Configuration & Management of ServiceDesk Plus for IT Ticketing system.
• Manage Installation of Citrix & Microsoft RemoteApp Applications
• Creation and Administration of Office 365 Mailboxes, Domain users.
• Migration of Office 365 Mailboxes between different tenants.
• Security Administration on Domain Controllers, File Servers.
• Manage Software Licenses and monitor any licensing violations.
• Manage Cyberoam Firewall appliances all over the subsidiary companies.
• Manage Internet Access Rules.
• Manage DHCP Failover, VPN.
ERP
• Dynamics AX Server Installation and configuration.
• Manage AX Client Installations.
• AX Security Roles creation and Administration.
• SQL Server Installation, Database Restoration and Maintenance.
• Reporting Server Installation and configuration.
• Involved in the implementation of AX2012 in Pan Gulf Valves, a subsidiary company
Networks
• Managing network, Routers, Switches. Configuring VLAN ion Cisco 3560 Core switch.
• Manage Configuration of AVAYA IP Phones(1608).
• Monitoring & Coordinating with Nournet(ISP) & Wavesnet(ISP) for any Link downtime.
• Coordinating with ISP’s for the configurations of Routers
• Managing IP configurations
• Manage Installation and Configuration of Network Copiers/Printers
• Manage Configuration and installation of Wireless Access Points.
• Manage Installation of DVR system Software.
• Manage Installation of Attendance System and solving technical issues related.
Backups/DR
• Manage & Monitor Backups of AX(SQL), File Servers etc.
• Currently working on the project for Disaster Recovery using WAN Optimization applicances(RiverBed).
Helpdesk/Procurement/General
• Involved in the renewal and migration of Microsoft Enterprise Agreement to Enterprise Agreement Subscription.
• Implementation of Minimum Baseline Security Standards for the Servers and Client PC’s.
• Installation of McAfee ePO and deployment customized policies to all Servers and Clients.
• Manage a team of 12 IT Admin staff distributed across the subsidiaries.
• Conduct Weekly meetings with the staff.
• Prepare IT budget for the subsidiary companies.
• Deal with Vendors for purchasing of IT Equipments. Compare quotes and prepare PO request based on the approved budget under the IT department.
• All Business Applications Support.
• Manage and Monitor movement of Inventory of all IT Equipments.
ERP
• Dynamics AX Server Installation and configuration.
• AX Client Installations.
• AX Security Roles creation and Administration.
• SQL Server Installation, Database Restoration and Maintenance.
• Reporting Server Installation and configuration.
• Training and supporting users on Sales, Warehouse & FDD Operations.
• Troubleshooting and solving minor technical issues.
• Data Migration from Orion to AX.
• Technical Support for AX-Mirnah integration.
• Generating Pivot Reports on Excel required by users.
• Oracle Server Installation and Orion ERP Restoration.
• Orion Client Installation.
Servers
• Configuring Servers and Windows OS 2008/2003 Installations.
• Maintenance and hardware upgrades on Servers.
• Configuration of iSCSI Storage.
• Creation and Management of Failover Cluster.
• Creation and Management of HyperV Machines.
• Installation and configuration of Terminal Servers.
• Installation of Printers on Terminal servers.
• Creation and Administration of Exchange Mailboxes, Domain users.
• Security Administration on Domain Controller, File Server.
• Managing Print server.
• Managing Mail Security using GFI.
• Managing Software Licenses.
• Installation and Management of TMG Firewall Server.
• Configuration of POP, IMAP, Outlook Anywhere, Website, Terminal Server Publishing.
• Managing Internet Access Rules.
• Managing DHCP, VPN Servers.
• Installation & Administration of FAX Server.
Van Sales System (Fruit Distribution)
• Mirnah Application Installation and Management.
• SQL Server Installation, Database Restoration and Maintenance.
• Coordinating, Testing scenarios and implementation of Integration between Mirnah and AX.
• Installation of Software on handheld devices.
• Troubleshooting and solving all technical and operational issues.
• Training and supporting users on Van Sales system and Back Office Application.
• Modifying Stored Procedures to facilitate FDD operations.
• Generating Pivot Reports on Excel required by users.
Networks
• Managing network, Routers, Switches in all branches.
• Monitoring & Coordinating with Nournet(ISP) for any Link downtime.
• Coordinating with Nournet(ISP) for the configurations of Routers
• Managing IP configurations
• Installation and Configuration of Network Copiers/Printers
• Configuration and installation of Wireless Access Points.
• Installation of Remote Camera system Software in branches where CCTV is installed
• Installation of Attendance System and solving technical issues related.
Backups
• Installation and Management of Symantec Backup Exec Server
• Manage & Monitor Backups of AX(SQL), Exchange, File, Mirnah, Orion Servers
• Manage & Monitor Backups of Orion Servers in All Branches
Helpdesk
• Manage and assign tasks to Helpdesk team
• PC Applications support all over the branches
• Guidance to Helpdesk team
• Coordinating in the Purchase of all IT Equipments.
• Managing Inventory of all IT Equipments.
ERP
• Administering, implementing and maintaining the In-house Oracle Systems.
• Uploading the depots data to the Data warehouse system in order to retrieve centralized reports for the Sales and Accounting depts.
• Verifying the data for integrity in the sales applications.
• Debugging and testing the Business applications.
• Creating utility programs, queries that manipulate data and generate reports on AS400 and Oracle systems.
Servers
• Administration & Maintenance of QAD, AS400, DC, Exchange, ISA, Intranet, Firewall(SonicWall) & Symantec Servers
• Configuring & Managing users and assigning privileges on QAD, AS400, DC, Exchange & ISA servers.
• Scheduling & Monitor backups for AS400, Exchange, Intranet, SQL and Oracle systems.
Van Sales System (FDD)
• Mirnah Application Installation and Management
• SQL Server Installation, Database Restoration and Maintenance
• Coordinating, Testing scenarios and implemetation of Integration between Mirnah and Oracle System.
• Installation of Softwares on handheld devices.
• Troubleshooting and solving all technical and operational issues.
• Training and supporting users on Van Sales system and Back Office Application
Networks
• Managing network, Routers, Switches in all branches
• Monitoring & Cordinating with Cyberia/Nournet(ISP) for any Link downtime.
• Cordinating with Cyberia/Nournet(ISP) for the configurations of Routers.
• IP/VPN configurations in all branches.
• Installation and Configuration of Network Copiers/Printers
• Configuration and installation of Wireless Access Points.
Helpdesk
• Responsible for all IT activities in company’s warehouses located in Middle East region.
• Manage and assign tasks to Helpdesk team.
• PC, Printer and Handheld devices hardware maintenance.
• Training the employees on New Software implementations related to their jobs.
• Coordinating in the Purchase of all IT Equipments.
• Managing Inventory of all IT Equipments.