IT Manager/Digital Marketing Planner
BMG Financial Group
Total years of experience :14 years, 0 Months
• Developed, performed maintenance and update the company’s websites (three websites).
• Running online marketing campaign to support the foundation awareness campaign.
• Excelled at search engine optimization (SEO) to increase website traffic and analyzing search engine patterns to direct online placement of keywords and other content.
• Providing technical support to end users.
• Integrated websites with Facebook, Twitter and YouTube.
• Providing database administration and support for the corporate system.
• Reviewing and maintaining efficient and effective database backup procedures to enable the provision of successful and accurate backups so that any data can be restored quickly and efficiently.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Setting up new user’s accounts, profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Maintaining and updating company websites.
• Sales force (CRM) Administrator (under implementation).
• Monitoring company’s CRM and recommend updates.
• Plan and manage the social media channels for two companies.
• Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Hilton based system.
• Making recommendations on custom applications and software such as Opera, Symon Software (Digital Screen), OnAir (IPTV), Oasys (payroll & eDocs), and other databases which need to be moved into.
• Analyzing & identifying opportunities that can improve efficiency of business processes.
• Investigate and resolve Opera application functionality related issues and applying acceptance test scenarios.
• Testing multiple projects such as the integration between Opera Software with OnAir (IPTV) and Onqinsider web based application.
• Coordinated web based applications development for multiple projects such as eCheck in, eStandby upgrades (Nor1).
• Managed Hilton website by global content gateway application, online travel agents accounts as a Content Editor, and social media channels to strengthen engagement.
• Identifying key marketing opportunities.
• Design, implement & facilitate an effective local & national marketing strategy.
• Analyzing marketing opportunities by recording and making sense of all the available information that will help the business unit to understand the market.
• Making sure that campaigns run to deadline and on budget. Online campaigns, web site, use of digital/social media.
• Monitoring & reporting to senior managers on the effectiveness of strategies/campaigns.
• Supported Sales department to achieve the target by increasing promotion activities during the low season.
• Responsible for all marketing issues, researching and planning campaigns.
• Managed internal digital signage and TVs
• Preparing Planning year to date forecasting for year to date to set Month to date budgeting.
• Website founder F&B Le Meridien Towers Makkah.
• Online booking through F&B standalone website integrated with Opera software.
• Creating booking for outside guests (Business booking for meetings), outside caterings, weddings.
• F&B booking for guest in-house.
• Preparing function sheet for F&B bookings.
• Developed good communication and presentation skills.
• Studied business requirements to apply best practices for work processes.
• Preparing forecasting revenue for each month.
• Developed creative approaches for the marketing activities.
• Developed strong negotiation skills.
• Customized the sales menu to every customer's potential needs.
• Managed and followed up on current and prospective clients’ accounts.
• Created and maintained a strong relationship with existing clients to assure the continuous steady sales levels.
• Opined new markets for the current product lines and expanded the client base.
• Developed and redesigned applications to meet goals and objectives of organization.
• Provide assistance and advice to business users in the effective use of applications and information technology.
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
• Offered pre-sales support for ERP System (CANIAS) to sales representatives.
• Conducted research on new products and evaluating specific requirement of customer.
• Coordinated training sessions for sales and marketing staff on ERP systems
• Wrote technical procedures and documentation for the applications including operations, user guide, etc.
• Maintained good relationships with internal and external business partners.
• Worked with customers to ensure smooth delivery and implementation of software solutions.
• System analyst for several projects (Daraa Health System, Syria Engineering Association System, Second Opinion Portal, and Vehicle Service System).
• Assistant designer for Daraa Health System and Syria Engineering Association system.
• Testing using Visual Studio for several projects.
• Followed standards of CMMI Level 3 processes.
• Worked on SharePoint workflow with SharePoint designer (beginner).
It was so perfect, that is my first experiment in the last year in my University
Management Information Technology