Supervisor- Customer Relationship, Business Development and Interface &Training Coordinator
PROCESS DYNAMICS CO.W.L.L
Total years of experience :17 years, 11 Months
I. INTERFACE COORDINATOR
Performing interface coordinator job in all activities and reporting the status to Operation Manager.
Preparing work schedules of following day at the end of business day and following strict compliances to achieve targeted goals.
Coordinating daily, weekly and monthly meetings with contractors and suppliers
Preparing and compiling all types of meeting records and taking minutes of meeting as needed
Assisting finance department for payroll preparation and submitting time sheet and absentees reports before the deadline
Informing all project related issues and reporting any improvement requirements received from contractors or subcontractors to the manager
2. TRAINING COORDINATOR
Liaising with QA/QC manager, Technical Manager, Operation Manager to required events tasks
Developing and maintaining accurate and easily accessible records and processes for all activities
Recording and monitoring attendance, ensuring that staff required attending specific workshops are easily identified and followed up.
Communicating with employees regarding their training schedules in advance for facility arrangement
Assist in printing materials and classroom setup for instructor-led training in internal or external facilities.
Coordinate with Subcontractor catering for training events or Communicating with Hotel/Training Facility in advance to arrange necessary hospitality services.
Arranging transportation, hotel booking, and air tickets for visitors, suppliers and coordinating with internal and external parties to avoid any delay in such operations.
Supporting administration manager for employee relations including discipline, absence and performance management in line with company policy and procedures
Monitor and implement the Health & Safety and other company procedures within the office environment and arranging field staff for client safety inductions and trainings when needed.
Maintaining all testing and certifications required for safety equipment such as calibration reports, ISO Accreditations, Manuals and other related depending on requester details.
Supervise administrative services within the office such as storage and security of documents, issuance of approval to do all electronic and storage equipment’s maintenance and logistics.
3- CUSTOMER SERVICE AND BUSINESS DEVELOPMENT
Handling the business relation with 300+ clients with higher customer satisfaction ratio.
Monitoring and updating contract files regularly and visiting clients before expiration date to renew or amend as needed.
Plan and implement customer retention and relationship development including effective account management with all customers.
Support the Sales Manager in sales strategies, targets and sales performance so that profitability, growth and revenue targets are met as per company policies and plans.
Contribute to formulation of policy and strategy with departments
4. SUPPLYCHAIN AND ADMINISTRATION
Contribute to Vendor performance evaluation by providing relevant statistics on regular intervals to Quality Assurance Manager
Ensuring orders are placed with approved vendors and methods of shipment and terms of payment reflect in required documents.
Continuous follow-up with international and local suppliers to receive the goods and services within the agreed time frame.
Preparing Purchase request and LPO, Coordinating with Finance department for payment transfer and following with suppliers for swift confirmation and shipping documents to liaise with logistics partners.
Responsibilities:
• Provide administrative support to the department Manager and team members
• Schedule appointment, meetings and conferences and travel arrangements.
• Prepared office budgetary report, and expensed details for financial statement.
• Scanning and Keeping track of all documents
• Ordering the office stationery items and other electronics equipments
• Answering visitors' inquiries about company products and services
• Making the telephone call for selected candidates and arrange interview.
• Sending mail to selected candidates to know the availability of time.
• Arranging Airport pick-up, accommodation, Transportation, for new joiners.
• Co-coordinating with camp supervisors to provide better living condition to employees.
• Prepare badges, security passes, identification card, and other security related duties.
• Preparing department monthly progress report and send to manger.
• Work as a credit collection agent for collection of pending dues.
• Maintain schedules and calendars.
Responsibilities:
• Manage inbound calls from the airline's passengers and travel agents from South India.
• Making the Reservation using Air India ticketing Software (ARTICA - Air India Real Time and Integrated Computerized System)
• Fresh booking, and changes to existing booking for major travel agencies.
• Effectively handle customer issues to ensure customer satisfaction and retention.
• Handles around 150calls per day queries about fares, flight information regarding cancellations and re-routing, reconfirms their travel plans and addresses all their in-flight needs.
• Clearing doubts from various customers in south India especially in Kerala
The aim of the Masters Degree in Public Administration is to provide comprehensive knowledge to the learners on the nature and relationship of the State, Society and Administration. It will develop the conceptual faculties of the learner on various administrative theories, postulates, models, process, methods, instruments, techniques
Executive MBA