Sales Associate
Audi
مجموع سنوات الخبرة :19 years, 5 أشهر
Member in a team of sales people. Presentation of products, test driving and negotiations.
Spinelli Lexus Nov. 2010 - Dec. 2011
Customer Service Advisor
• Skilled at dealing with the most challenging of customers
• Ability to diffuse situations before they escalate
• Recognized for troubleshooting skills
• Able to understand and transform customer's automotive maintenance needs into revenue generating opportunity
• Advised clients on the manufacturer recommended maintenance ensuring efficient performance of the vehicle
• Interpreted customer's troubles to shop technicians
• Oversaw the work of technicians and provide them assistance for complex repair work
• Ensured on-time delivery to meet customer's expectations
• Estimated total cost of repairs and informed clients about the same
• Advised clients on BER situations (Beyond Economical Repair)
Spinelli Nissan June 2008 to Oct. 2010 and Jan. 2012 - Present
Sales Representative
• Member of the "Groupe D'Excellence", an elite class of top salespersons in Quebec
• Recognized leader for high sales revenues and customer service index at Nissan Canada
• Selected as public relations and spokesperson for Spinelli Nissan at national automotive conferences, events and trainings
• Provided systematic training to new employees on the sales process, technical aspect of the business and how to achieve top sales
• Constantly met and surpassed sales targets and quotas
• Designed and implemented sales and product strategies to increase revenue
• Replaced the Sales Manager for closing deals as needed
• Able to address customer queries both on a financial and technical basis
• Promoted to Customer Service Advisor from November 2010 - December 2011 in order to complement sales skills
Vision Instrumentation 2005-2007
Sales Representative (Parker & Siemens)
• Built relationships with potential customers
• Assessed engineering specifications and provided recommendations to best meet the customer's technical and operational requirements
• Provided accurate quotes based on customer individual requests
• Maintained contact and visited clients to ensure their needs were always met
• Trained clients on product installation with the goal of showing how to use the equipment to best meet their manufacturing requirements
• Attended training courses on a regular basis to keep up to date on products
• Represented Vision at Siemens' national sales conference
• Represented Vision at Parker Hannifin's product demonstration in Alabama
Sarnia Piping Specialties Quebec (S.P.S.) 2003 - 2004
Sales Representative (Crane Resistoflex)
• Specialized in teflon lined piping
• Built relationships with potential customers
• Assessed engineering specifications and provided recommendations to best meet the customer's technical and operational requirements
• Provided accurate quotes based on customer individual requests
• Informed clients regarding new company products
• Completed client orders and submitted them to proper channels
• Ensured client satisfaction by solving problems, most notably those of a technical nature