HR Consultant, Training and Business Development Expert, Lecturer in Human Resources Management, Ins
Self-Employee (Freelancer)
مجموع سنوات الخبرة :13 years, 1 أشهر
As a management consultant... my mission is to introduce change to the organization and develop it for the better by assuming the task of conducting studies for the organization and then making appropriate recommendations for its development in order to raise its efficiency and effectiveness. Where those recommendations include, for example: changing the organizational structures of the organization, changing its procedures, changing its employees, and sometimes implementing those recommendations, which include introducing the proposed changes and applying them to the organization.
As a lecture, several training courses were offered:
The art of etiquette and protocol
public service ethics
The art of dealing with complaints and customers
Positive in the work environment
Communication skills, functional and administrative behavior
Managing time and stress (and similar lectures)
The art of dealing with difficult personalities
Self-motivation and setting successful goals
positive energy
And other administrative programs
I also provide social/family counseling
Personal counseling and coaching
(Two-year contract as management and professional consultant)
Arabian European Management Consulting
A branch of the semi-governmental privatization group of the Ministry of the Interior
Create and implement learning strategies and programs.
Assessment of the individual and organizational development needs of the center.
Implementation of various educational methods at the center level such as indoor training and online training.
Designing and delivering e-learning courses, workshops, and various training courses.
Evaluate the success of development plans and help employees make the most of learning opportunities.
Keep track of budgets and negotiate contracts.
Recruit and supervise the training of specialists in the Training and Development Department.
Managing training materials and programs through:
Keeping the training materials up-to-date and keeping pace with everything new, each subject according to its subject.
Managing all training materials in the center, including publications and programs, and documenting them for reference when needed.
Measuring the return on investment in training, making detailed reports, and submitting them to the direct manager.
Through my work as an administrative consultant in the name of an executive secretary, I contribute to providing administrative assistance to a successful organization with sales, but is relatively weak administratively in terms of managing employee and sales files:
Preparing electronic (ordinary) files for each employee in the organization (contracts - payroll invoices - vacations, etc.)
Preparing electronic files with the names of suppliers/customers and the goods received
Administrative coordination by preparing an email for each employee and instructing them on how to communicate administratively to speed up the completion of work
Training employees on how to communicate with customers efficiently and skillfully and absorb the anger of difficult people to increase sales and avoid complaints
Managing customer complaints and suggested solutions
Coordination of office management activities to assist line managers
Search and collect confidential documents
Recording meeting of minutes
Examine incoming correspondence and ensure delivery to the concerned department/person
Establish and maintain communication between executives
Writing letters and other correspondence
Review and correct documents for signatures of executives
Oversight of the office budget and recommendations for office expenses
Design training and development programs based on the needs of the organization and the individual
Work within a team to produce programs that are satisfactory for all relevant parties in the organization, such as executives, accountants, and senior managers at the board level
Modify and revise programs as necessary in order to adapt to changes occurring in the work environment.
Assist line managers and coaches to solve specific training problems, either on an individual basis or in groups.
Monitor and review trainees' progress through questionnaires and discussions with managers