Clinical Application Analyst Team Leader
Health Point
مجموع سنوات الخبرة :19 years, 4 أشهر
Clinical Application Analyst Team Lead (Dec 2012 - Present)
1) Requirement gathering & filling DCW's for Cerner Patient Accounting
2) Lead the Implementation team for the Outpatient clinics Go-live i.e Phase 1
3) Design & implement the workflow for all clinics
4) Successfully implemented Phase 2 i.e Surginet, Anesthesia & BMDI devices go-live
5) Knowledge & experience in the following build tools i.e Core, ERM & ESM, ERM & Discern Rules, Carenet, Surginet & Power plans
6) Responsible for managing Cerner change requests
7) Registration/scheduling & Physician End-user training
8) Preparation of End user training materials
9) Leading the Cerner Support team (5 members) at Health Point
10) Build & modify schedule templates
11) In charge of Core, Security, ERM, ESM, Power chart Physician & Charge services Solutions
12) Actively tracking & monitoring change requests
13) Build Physician Note templates, Order Catalogs, Order folders & Care sets
14) Build new locations
Senior HIS Application Analyst (Nov 2010 - Nov 2012)
Cerner HIS Application support (Mafraq Hospital Abudhabi)
1) Assisted & Supported the testing of Interface between Cerner & GP Billing system before go-live
2) Attended Cerner training in ERM & Power chart (Physician module)
3) Attended CCL training - It is tool used to develop reports in Cerner
4) Create & modify Cerner HNA user accounts
5) Trouble-shooting & Analyzing of support issues
6) Testing design changes in CERT domain (Certification domain)
7) Co-ordinate with SEHA/Cerner regarding HNA User security matrix
8) Knowledge & experience in developing reports in Discern Analytics, Power Insight, Visual developer.
9) Provide Discern Analytics (Power vision) training to users & also develop reports in Discern Analytics.
10) Develop custom reports using CCL in Visual developer
11) Report bugs, issues & new requests to Cerner using e-service
HIS Application Support Leader - iSOFT eHIS (Jan 2009 - Jan 2011)
1) Resolving all configuration related issues. Document all support issues and communicate to hospital IT
2) Co-ordinate with iSOFT Helpdesk and resolve all issues.
3) Provide in-house training to users
4) Work with customer to make the necessary changes in the application in a manner that will suit the business requirements of the customer.
5) Liaise with development team to meet scheduled targets for software and solution delivery.
6) Report issues and bugs identified at site to the iSOFT development team and maintain issues list for follow up
7) Assists with scoping and planning of new developments as needed. Work with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
8) Clearly document software testing activities and work with internal staff to diagnose and troubleshoot problems with software developed and / or implemented for the site.
9) Develop custom Adhoc reports for the client using SQL
HIS Application Support Leader (Aug 2008 - Dec 2009)
Medicom Application Support to MOH Hospital in UAE (Al-Qassimi, Fujairah, SKMC (Ajman), Al-Baraha Hospital)
1) Resolving all setup related issues. Document all support issues and communicate to hospital IT.
2) Co-ordinate with iSOFT Helpdesk and resolve all issues. Co-ordinate with the DBA to improve the application performance.
System Implementation engineer (Feb 2008 - Jun 2008)
Implementation of Laboratory, Blood Donation and Blood Transfusion and Clinician Access Module in Madinat Zayed Hospital, Abhu Dhabi
1) Implementation Plan study and GAP analysis. Training to the users.
2) Configure the application according to the requirements of the customer.
3) Analyze the issues and co-ordinate with development team to resolve them. Analyze new requirements like new reports and co-ordinate with development team on the design and format of the report.
4) Deploy and test the patches in test environment and then apply in live environment.
System Implementation Engineer (Oct 2007 - Jan 2008)
Implementation of HL7 Interface (HIS) to Agfa RIS
1) Co-ordinate with Agfa Technical consultant and Analyze the HL7 format of Agfa Impax 6(HL7 Version 2.4) and configure HL7 interface module in eHIS (HL7 version 2.3) to send and receive HL7 messages.
2) Co-ordinate with technical team for resolving technical issues.
3) Done the requirement analysis and co-coordinated with the development team to develop the functionality.
4) Training to the users. Used the onsite resources for implementation purpose.
Onsite Application Support (Jul 2007 - Sep 2007)
Application Support for Al- Rahba and Mafraq Hospital in Abu Dhabi
1) Visited the sites and collected all the issues from the users.
2) Analyze the issues and co-ordinate with the development team in resolving them
Onsite consultant (Dec 2006 - May 2007)
Onsite Application Support in American Hospital Dubai
1) Explain the software's functionality to clients, as well as technical specifications of client needs to the development team.
2) Implementation of Doctor Fee processing module. Implementation and support issues co-ordination
3) Tested the product, and delivered the highest level of service to the client by investigating and resolving service requests.
4) Study and analyze customer requirements.
System Implementation Engineer (Feb 2006 - Nov 2006)
System implementation Engineer for Armed Forces Hospital, Oman
1) Analyze client needs and apply iSOFT eHIS software product to meet those needs.
2) Explain the software's functionality to clients, as well as technical specifications of Client needs to the development team.
3) Primary tasks include creative problem solving, interface analysis, product setup and configuration. Conducted training for end users.
4) Implemented core modules like Clinician Access, Accident and emergency, Laboratory, Master patient Index, Inpatient management, Appointment scheduling and Outpatient management.
5) Tested the product, and delivered the highest level of service to the client by investigating and resolving service requests.
6) Developed user training documents
7) Done solution integration testing and database design decisions.
Laboratory Module (April 2005 - Jan 2006)
Development, Analyzing and fixing bugs which comes from customer site
1) Tools used-Oracle (6i Forms Builder), Reports 6i, Pro*C, Crystal Reports.
Programmer Trainee- Activity tracking system
1) The aim of my project is to track the activities of all employees. Tools used-Oracle (10g Forms Builder), Reports 10g
Oracle Forms Developer & Software Tester - Al-barza (Club system)
1) Done testing of 3 modules and documented the errors in excel sheet. I have also fixed most of the errors. Also prepared Technical and user manual for these modules. The modules are as follows: Reception; Restaurant; Bar. Tools used-Oracle (10g Forms Builder), Reports 10g
