Customer Services and Sales Manager
UNB
Total years of experience :12 years, 7 Months
Maximize cross sell of all banking products.
• Assisting the Branch Manager to increase staff awareness / knowledge of all products by holding at least
1 awareness session each quarter for all branch staff.
• Provide suggestions to improve bank Products and Services.
• Successful retention efforts and 0% attrition due to customer service.
• Implement action plans arising from the audit findings for process improvement in line with
in personal loan department to answer the Bank customers’ inquiries and solve their problems and
achieving my target.
in personal loan department to answer the Bank customers’ inquiries and solve their problems
andachieving my target.
I had worked as Collection officer to answer the customers’ inquiries and Negotiating with clients on arrangements
regarding payments and making recommendations to management to ensure Departmental guidelines in relation to
installment agreements and the processing of monies received
Strategic Financial Management • Management Project • Research methods • Leadership and management theories • Strategic marketing • Strategic operation management band operational research • Strategic analysis tools and techniques • Strategic system thinking