RAFIKUL HASSAN, sales representative

RAFIKUL HASSAN

sales representative

S.C.A Service PVT. LTD

Location
India
Education
Master's degree, English Hons.
Experience
0 years, 3 Months

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Work Experience

Total years of experience :0 years, 3 Months

sales representative at S.C.A Service PVT. LTD
  • December 2006 to February 2007

Core Competencies Evolved

•Abilities in harmoniously managing day to day tasks with a talent for Operations, Administration, Facilities Management, Customer Servicing in line with Industry Best Practices.
Career Highlights
•Holds the distinction of managing multiple tasks.
•Significant experience of developing and working with core management group geared towards optimising Customer Service Operations and Service deliveries

Adapt in creating & implementing innovative systems; laying down SOPs for streamlining overall departmental operations to increase client retention and customer satisfaction levels

CSR(Customer service representative) at BAJAJ ALLIANZ LIC LTD
  • December 2008 to

Location - Seuri, Birbhum


•Supervising the Operations, with a professional work environment.
•Data entry.
•Monitoring activities related to internal and external clients queries.
•Monitored Tele-Calling Process for Customer Contact ability for various service related issues.
•Taking care of daily basis overall administrative control


Achievement :

•Two Certificates of Excellence

Education

Master's degree, English Hons.
  • at BURDWAN UNIVERSITY BURDWAN UNIVERSITY
  • January 2010
Bachelor's degree, English
  • at SAINTHIA ABHEDANANDA MAHAVIDYALAYA BURDWAN UNIVERSITY
  • June 2006
High school or equivalent, science
  • at KAIJULI HEM CHANDRA HIGH SCHOOL
  • January 2003

Specialties & Skills

Administration
Accounting
Customer Interactions
ADMINISTRATION
COMPUTER SKILLS
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
CUSTOMER SERVICE
CUSTOMER SUPPORT
DATA ENTRY
FACILITIES MANAGEMENT
INSURANCE
SUPERVISORY SKILLS

Languages

English
Expert
Hindi
Expert

Training and Certifications

Bachelor of Education (B.Ed) Training (Training)
Training Institute:
Krishna university
Date Attended:
August 2015
Duration:
2800 hours

Hobbies

  • Watching Good Movie and playing cricket
    Like to play cricket and watching movie