CIO
ITIDA
Total years of experience :31 years, 3 Months
• Providing technology vision, establishing guidelines, programs for effective information technology management and interpreting business needs for developing enterprise information systems to support both business and operation.
• ERP System Project Management
• Envisaging strategic and tactical plans, developing and evaluating information technology systems and solutions in line with organizational needs and performing internal process re-engineering.
• Facilitating the development of robust communication networks between staff, management, vendors and other technology resources to ensure the formation of a hassle free feedback loop.
• Overseeing back office operations of the affiliate management information systems, directing and mentoring information and communications systems projects in addition to spearheading deployment of systems that support end users
• Conceiving and implementing various staff and user-training programs, overseeing and evaluating system policies, security, disaster recovery measures and back up procedures.
• Continuously working towards improving operations, decreasing turnaround times, streamlining work processes and working jointly to provide quality focused seamless service as per client requirements.
• Mentored project managers, mapped project scope and streamlined efforts toward attaining optimum project configuration in line with customer satisfaction and expectations and formulated strategic plans.
• Ascertained resource allocation estimates, monitored project progress and informed the same to team, clients and service managers to enable proactive service.
• Sustained full resource utilization and technology knowledge on a two dimensional basis and formulated standard processes along PLC to meet international standards
• Maintained highest standards of quality on deliverables according to envisaged implementation methodology and ensuring that escalation procedures are followed avoiding surprises by resolving all work issues.
• Formalized procedures and reports with target CMMi compliance norms, finalized project documentation performed root cause analysis and key account management.
• Enhanced project’s output image and ensured promotion of services provided across client sites through exemplary service and careful nurturing of client relationships thereby guaranteeing maximum client satisfaction
• In charge of several I&G projects earning 110 M Euros in revenue, directed projects and engineering department for on site, in house support and software adaptation for Egyptian ID manufacturing projects.
• Located avenues of business for new supplementary and complementary solutions, provided third line technical support, problem analysis, diagnosis and resolution in areas of hardware, software, networking and communication.
• Assured maximum availability and minimum down time for 10 personalization centers across the country and the card manufacturing center, through assignment according to a PM scheduled plan.
• Ensured proper spare parts control and subjected all parts to a strict diagnostic and analytical criteria, performed fault isolation and resolution and monitored inventory through forecasting model based on wearing, aging and out of production aspects.
• Conducted regular visits across all personalization centers from Aswan to Alexandria, defined and implemented EPG processes required for ISO compliance
Coordinated activities of installation, service support and project management of HP, AST, Novell, and Microsoft product lines with the corresponding third party applications and connectivity solutions.
• Investigated market sources for technological solutions, managed area wise support staff activity and managed the software team for survey, design, analysis, coding and debugging in a client-server environment.
• Measured performance on application and client specifications through a task and milestone achievement scheme and instigated marketing activities to boost customer base especially in oil and banking sectors.
• Comprehensively re-engineered company structure according to industry requirements and company objectives in addition to managing of the local and foreign procurements and ensuring competitiveness and sufficiency.
• Awarded in 1992 for service rendered and proactive attitude, in engineering as part of ACT Now Event.
• Augmented networking based solution systems in terms of software and hardware, devised service and support systems for the hospitality sector and executed maintenance contract for MovenPick Hotels, Sonesta, CIB and Shell Egypt.
• Designed, configured and implemented more than 6 Novell based networks for average of 50 users, each with its corresponding infrastructure as turnkey solutions according to the assigned deadlines and customer requirements.
• Carried out support contracts efficiently according to the terms and conditions of each individual contract regarding response time, minimum down time and spare parts consumption control with high profitability