Assistant Manager Operations
Genex Infosys Ltd.
Total years of experience :1 years, 11 Months
Highly motivated Assistant Operations Manager with 3 years of experience in streamlining processes, reducing costs, and improving customer satisfaction. Proven track record in implementing new policies and procedures resulting in increased efficiency, reduced errors, and improved quality control. Skilled in managing teams, negotiating contracts, and developing training programs to increase employee satisfaction and retention.
Handled a large volume of inbound 150+ customers par day with 87% customers satisfaction. Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary. Identify customer needs, research issues, resolve complaints, and provide solutions
