Rafiul Islam

• Implement and design solutions to customers as per solution stack and support Implemented Solutions to customers
• Designing product solutions for customer-Post Sales
• Deliver Proof of Concept Demonstrations to Customers and Partners-Presales
• New technology adoption and deliver as per Solution Stack.
• Research and development for Microsoft technologies as per Solution Stack
• Completing assigned task on given time Post Sales Deployment
• Build and maintain relationship with new and existing customers.
• Implement Internal IT Infrastructure and involve in troubleshooting, systems backups, archiving, and provides expert support, when necessary, on internal staff.
• Lead analysis & development of processes, procedures and methods to promote effective business and systems operations through standardization, improvement, simplification and discontinuance.
• Effectively manage service level agreements (SLAs) in relation to existing services, ensuring the SLAs are achieved; service quality and customer expectations are met.
• Take ownership and manage to solve complex problem.
•Coordinate with internal teams for technical knowledge sharing and troubleshooting.