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RAFIK  ABBAS, Commercial Functional Support

RAFIK ABBAS

Commercial Functional Support·algerie telecom

Algeria

Master's degree, buisness management

Work experience

Total years of experience: 9 years, 1 months

Commercial Functional Support

May 2019 - Present

algerie telecom

Tebessa, Algeria

May 2019 - Present

Company industry:
Telecommunications

Customer Advisor

January 2019 - May 2019

Algeria Telecom

Tebessa, Algeria

January 2019 - May 2019

• Enhanced customer satisfaction by providing personalized
support and solutions via telephone, email, and chat.
• Resolved complex customer problems using effective
troubleshooting techniques and extensive product knowledge.
• Engaged in consultative sales, cross-selling, and up-selling
activities to align customer needs with business offerings.
• Retained valuable clientele by proactively addressing concerns
and offering suitable solutions.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Administrative Assistant

May 2017 - May 2019

Municipality of Negrine

Tebessa, Algeria

May 2017 - May 2019

• Managed schedules for municipal meetings and community
events.
• Coordinated communication between departments and
external stakeholders.
• Organized files and maintained accurate records for easy
retrieval and confidentiality.
• Supported budget tracking by processing invoices and
receipts.

Company industry:
Social Services
Job role:
Administration

Education

Larbi Tebessi University - Tebessa

June 2019

June 2019

Master's degree, buisness management

Algeria

جامعة الشيخ العربي التبسي

May 2017

May 2017

Bachelor's degree, Management and Business

Algeria

ترتيب 23 في الدفعة

Negrine High School

May 2014

May 2014

High school or equivalent, Management Science

Algeria

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Computers
Expert
Computers
Expert
Administrative editing
Expert
Administrative editing
Expert
Management
Expert
Management
Expert
fix computer problems
Expert
fix computer problems
Expert
work under pressure
Expert
work under pressure
Expert
exel
Expert
exel
Expert
Computer maintenance
Expert
Computer maintenance
Expert
microsoft office word
Expert
microsoft office word
Expert
graphic designer
Expert
graphic designer
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Computers
Expert
Computers
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert

Languages

Arabic
Native Speaker
English
Intermediate
French
Intermediate

Training and Certifications

Training
stage in a report submitted to obtain a bachelor’s degree
tebessa university
Jan 2017

Hobbies

  • Creative Writing
  • Reading
  • Flag Football