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Raghad Alfarhan, it support technician

Raghad Alfarhan

it support technician·walaa insurance company

Saudi Arabia

Diploma, Computer Networks

Work experience

Total years of experience: 2 years, 3 months

it support technician

December 2024 - Present

walaa insurance company

Khobar, Saudi Arabia

December 2024 - Present

Company industry:
Insurance & TPA
Job role:
Information Technology

→ IT Support Officer

December 2024 - Present

Walaa Cooperative Insurance

Khobar, Saudi Arabia

December 2024 - Present

• Troubleshoot and resolve hardware and software issues.
• Provide end-user technical support and resolve IT incidents efficiently.
• Install, configure, and maintain computer hardware, software, printers, and network equipment.
• Set up new devices for new employees and onboard them to the domain.
• Manage support requests through a ticketing system (SLA-driven).
• Maintain and update IT asset inventory.
Company industry:
Insurance & TPA
Job role:
Information Technology

→ IT Support Officer

December 2024 - Present

Walaa Cooperative Insurance - Help Desk

Khobar, Saudi Arabia

December 2024 - Present

• Troubleshoot and resolve hardware and software issues.
• Provide end-user technical support and resolve IT incidents efficiently.
• Install, configure, and maintain computer hardware, software, printers, and network equipment.
• Set up new devices for new employees and onboard them to the domain.
• Manage support requests through a ticketing system (SLA-driven).
• Maintain and update IT asset inventory.
• Manage user accounts through ManageEngine ADManager, including password resets and account unlocks.
• Install, configure, and troubleshoot VPN access for users.
Company industry:
Insurance & TPA
Job role:
Information Technology

IT Operations Internship

June 2024 - September 2024

NGMSA

Khobar, Saudi Arabia

June 2024 - September 2024

• Deployed and managed the Snort intrusion detection system.
• Troubleshot and repaired laptops.
• Contributed to the companys governance, risk, and compliance GRC initiatives.
• Utilized Power BI to create analytical reports and dashboards.
• Network cable testing.
Company industry:
Private Security Services
Job role:
Engineering

IT Operations Internship

June 2024 - September 2024

NGMSA

Khobar, Saudi Arabia

June 2024 - September 2024

• Deployed and managed the Snort intrusion detection system.
• Troubleshot and repaired laptops.
• Contributed to the companys governance, risk, and compliance GRC initiatives.
• Utilized Power BI to create analytical reports and dashboards.
• Network cable testing.
Company industry:
Private Security Services
Job role:
Engineering

it support

June 2024 - August 2024

NGMSA

Khobar, Saudi Arabia

June 2024 - August 2024

Managed the Snort intrusion detection system, repaired laptops, contributed to governance, risk and compliance (GRC) initiatives, created analytical reports with Power BI, and resolved network connectivity issues.
Company industry:
Private Security Services
Job role:
Information Technology

IT Department Internship

March 2023 - June 2023

Electronia -

Khobar, Saudi Arabia

March 2023 - June 2023

• Developed an IoT product using sensors and Arduino.
• Built a Flutter mobile app to display real-time IoT data.
Company industry:
IT Services
Job role:
Human Resources and Recruitment

IT Department Internship

March 2023 - June 2023

Electronia -

Khobar, Saudi Arabia

March 2023 - June 2023

• Developed an IoT product using sensors and Arduino.
• Built a Flutter mobile app to display real-time IoT data.
Company industry:
IT Services
Job role:
Human Resources and Recruitment

it department head

March 2023 - May 2023

Electronia

Khobar, Saudi Arabia

March 2023 - May 2023

Developed an IoT product using power-efficient sensors and an Arduino control unit for real-time data collection, created a mobile app with Flutter to display this data, and conducted extensive testing to enhance connectivity reliability and data update speed.
Company industry:
IT Services
Job role:
Information Technology

Education

Imam Abdulrahman Bin Faisal University

January 2024

January 2024

Diploma, Computer Networks

Saudi Arabia

Skills

Technical Support

Expert

Network Configuration

Expert

Cyber Security

Expert

Networks

Expert

IT

Expert

cybersecurity

Intermediate

Troubleshooting

Expert

IT support

Intermediate

Network Configuration

Expert

Technical Support

Expert

Microsoft Office

Expert

INFORMATION TECHNOLOGY

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

SYSTEM ADMINISTRATION

Intermediate

TECHNICAL ASSISTANCE

Intermediate

TROUBLESHOOTING PROBLEM SOLVING

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPUTER HARDWARE

Intermediate

HARDWARE TROUBLESHOOTING

Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Intermediate

Memberships

Saudi Council of Engineers (SCE)

Membership

June 2024

Training and Certifications

Certifications
Network Defense Essentials (NDE)
Networking Basics
Network Support and Security
Data Fundamentals
Standardized Test of English Proficiency (STEP)
CompTIA Security+ (SY0-701)
Security+
Oct 2024
Cybersecurity Fundamentals
Aug 2024
Certificate Network Defense Essentials (NDE)
Jul 2024
Cisco certified Network Support and Security
Jun 2024
Membership of Saudi Council of Engineers
Jul 2023