Call Centre Agent
Ooredoo
Total years of experience :5 years, 11 Months
▪ Answered daily calls from customer regarding service problems, product order progress and other concerns.
▪ Handled inbound call professionally and in a timely manner.
▪ Handled and resolved customers’ complaints and escalated them to management when needed.
▪ Dealt with customers’ inquiries and offered new services based on the customer needs.
▪ Met performance and speed targets.
▪ Handled outbound calls and called customers to market a certain package.
▪ Worked different shifts timings based to the management request.
▪ Entered customers’ personal details on the system and followed up with them when needed.