Raghav Mehra

• Discussion with direct management regarding all the requirements.
• Coordinate with team members regarding client’s queries and mentoring how to drive further development.
• Creating Websites and Windows software for clients managing the end user loyalty points.
• Coding on Classic ASP, C#.Net platform with SQL server as database for different brands for their loyalty program and campaigning.
• Programming extensively in SQL server (T-SQL) for making reports and dashboards for brand’s management for making better decisions.
• Customer Focused and ensures to maintain a high level of Customer Satisfaction Ratings at all times.
• M’loyal Platform Monitoring and MIS/Reporting. Including all Technical & Operational Queries, Alerts and Notifications, supporting customers. Maintains High standards of internal and external SLA’s and TAT’s (Tickets & Escalations).
• Providing L3 level support on zendesk ticketing system, resolving all technical problems including development of new modules.
• Working with large transaction datasets for all billing and loyalty maintenance.

To Set up the surveillance at individual level from starting and involve in automating each and every department of company individually. Coordinate with individual trader and resolving problem from managing all servers to individual systems. Planning and implementation of data servers, data and policies showing trading information to individual AIM Tool user. Leading the team and all traders with IT processes, with planning and implementation of all new software systems to support trading.

This all above is achieved by making Online Web Development using technologies Classic ASP, ASP.Net version 3.5 and 4.0, C#, Sql Server 2000/2005/2008

1. To Automate surveillance, Back office process.
2. Showing Daily net position to traders online
3. To Show Live market trading positions to traders.
4. Calculating different strategies for trader’s in real time market
positions available online in the system.
5. Automate the systems for recording of daily profit loss of each
trader.

To create web pages for the tool & automate PXA/RTA agreements,
daily data using ASP frontend and SQL Server 2000 (DTS) for automation. Managing all data through Views, procedures and automating data services through DTS Packages.
 To gather all requirements from Germany business partners
 To prepare all pages and reports in Classic ASP and preparing test cases
 Writing SQL Queries for test cases and stored procedures
for automation.
Author a test report, detailing the findings. The report is used by managers to determine whether the software can be released, and if not, it is used by engineers to identify and correct the problems.

 Tool maintenance and updating
 Data updating on web portal
 Maintain and administer tool database

To Develop Web Pages using Classic ASP and SQL for different clients

To Develop online Surveys for all Clients. Gathering all information from the coordinator about the survey questionnaire and the business logic to be implemented. Analyze which logic are feasible to be implemented through code and our tool Inqusite Builder 7.5, and let the client know what are the alternatives we can provide to implement the same logic. After analysis we design the whole survey using our tool Inqusite Builder 7.5 and Dreamweaver 8.0.