Raghu P Balan

« BMW Application Support including CRM and DMS
« BMW Technical Applications Installation and Support
« Creating and Monitoring the connectivity to branches through VPN
« Coordinate with BMW CI Audit
« Provide raining to the sales and CRM teams regarding the usage of the
appiications, features, and functionalities
« Oversaw IT department operations and training
« Managed network and system performance, conducting troubleshooting,
security patching, and maintenance
+ Created and terminated users accounts from start fo finish in business
appiications.
« Updated customers and senior leaders on progress and roadblocks.
« Developed and implemented measures and procedures fo protect IT
systems from cyber threats and dota breaches.
« Coordinated IT operations activities to deliver smooth flow of daily business
needs.
« Built, repaired and installed computer-related hardware based on
deployment procedures.
« Demonstrated familiarity with latest hardware, software and networking
technology.

« Implementing and Functional Support for Project Management tool
CANDY and BUILDSMART (Construction Computer Software)
« Improved systems with addition of new features and infrastructure.
« Installed system updates to address vulnerabilities and reduce security
issues.
« Resolved malfunctions with systems and programs through
troubleshooting.
« Provided client support on system operation and troubleshooting.
« Performed system analysis, documentation, testing, implementation, and
user support for platform transitions.
« Provide Trainings for End Users

« Provide First Level support for SAP BUSINESS ONE
« Configured and implemented IT initiatives fo produce measurable business
value.
« Determined best methods for IT to support key business objectives.
« Built infrastructure to support key business strategies and evolving
processes.
« Developing and implementing IT strategies that support the organizations
objectives.
« Managing and maintaining IT systems, networks, and infrastructure.
« Provide Email Application Support

« Providing direct and technical support for customers
« CCIVinstallation and support
« Configuring Microsoft outlook and other email fo clients
« Troubleshooting of network problems and fo provide end user support and
maintenance
« Experience RF and OFC network envionment
« Installation and configuration of various network printers and storage
devices.