B2B Senior Customer Service Representative
STC
مجموع سنوات الخبرة :2 years, 4 أشهر
- Diagnosing and troubleshooting data circuits and landlines problems, and solving internet issues.
- Raising technical tickets to 2nd level support, after checking the service status on the system.
- Raising financial tickets to bills and payment department.
- Explain bills and payment in detail to customers.
- Raising general complaints.
- Processing orders, forms, applications, and requests.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Managing social media accounts.
- Interpreting between patients and doctors.
- Preparing employee shift schedule.
- Answering non-medical questions for patients and visitors.
- Working on intake and discharge forms.