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Rahaf Aldiap, B2B Sales International

Rahaf Aldiap

B2B Sales International·Anjum hotel Mecca

Jordan

Bachelor's degree, French

Work experience

Total years of experience: 5 years, 5 months

B2B Sales International

November 2022 - Present

Anjum hotel Mecca

Amman, Jordan •Remote

November 2022 - Present

• Managed strategic B2B partnerships with international travel agencies and corporate clients to drive business growth.
• Executed targeted outreach and lead generation campaigns using digital marketing tools to enhance brand visibility and attract new clients.
• Negotiated contracts and pricing agreements to maximize profitability while ensuring high levels of client satisfaction.
• Collaborated with cross-functional teams (Reservations, Revenue, Operations) to ensure seamless service delivery and operational efficiency.
• Leveraged Property Management Systems (PMS), including Opera, to monitor performance metrics and optimize sales strategies for improved outcomes.
• Developed and implemented innovative business development strategies to expand market reach and drive revenue growth.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hajj Support Services & Operations Coordinator

January 2023 - June 2025

Abdul Latif Jameel Hajj Service Provider,

Mecca, Saudi Arabia

January 2023 - June 2025

• Delivered on-site services and supervision in pilgrim camps during Hajj, enhancing operational efficiency.
• Supported large-scale operations in a dynamic, high-pressure environment, honing adaptability and problem-solving skills.
• Coordinated activities to ensure seamless workflows and timely service delivery, optimizing resource utilization.
• Fostered positive guest experiences for pilgrims, emphasizing customer satisfaction and relationship building.
• Developed strong communication and negotiation skills, essential for driving business growth and sales initiatives.
• Leveraged experience in managing diverse teams to cultivate a collaborative and results-oriented work culture.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest Relations Officer

January 2022 - January 2023

Anjum Hotel,

Amman, Jordan •Remote

January 2022 - January 2023

• Leveraged expertise in Quality Management Systems (QMS) to enhance operational efficiency and customer satisfaction.
• Responded to guest calls, inquiries, and complaints with professionalism, fostering positive relationships and loyalty.
• Collaborated with various departments to identify and resolve issues, ensuring seamless service delivery and an exceptional guest experience.
• Managed high volumes of emails through the hotel's official inbox, demonstrating effective organizational and multitasking abilities.
• Developed strong communication and problem-solving skills, crucial for identifying business opportunities and driving sales growth.
• Utilized insights from guest interactions to inform business development strategies and enhance service offerings.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Administrative Support

January 2021 - January 2022

Almanahel Library

Amman, Jordan

January 2021 - January 2022

• Streamlined file organization and document management to enhance operational efficiency and improve retrieval times.
• Implemented data storage solutions that ensured secure preservation and accessibility, supporting business continuity.
• Developed systematic processes for tracking and managing client interactions, fostering stronger relationships and driving sales opportunities.
• Collaborated with cross-functional teams to identify market trends and customer needs, contributing to strategic business development initiatives.
• Utilized data analysis to inform decision-making and optimize sales strategies, resulting in improved client engagement and revenue growth.
Company industry:
Marketing
Job role:
Administration

Education

Yarmouk University

January 2020

January 2020

Bachelor's degree, French

Jordan

Yarmouk University

January 2020

January 2020

High school or equivalent, Radio

Jordan

Yarmouk University

January 2020

January 2020

High school or equivalent, Modern Languages

Jordan

Skills

English skills ,
Expert
English skills ,
Expert
CANVA SOFTWARE
Intermediate
CANVA SOFTWARE
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERA WEB BROWSER
Intermediate
OPERA WEB BROWSER
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
SALES
Intermediate
SALES
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CANVA SOFTWARE
Intermediate
CANVA SOFTWARE
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERA WEB BROWSER
Intermediate
OPERA WEB BROWSER
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CANVA SOFTWARE
Intermediate
CANVA SOFTWARE
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERA WEB BROWSER
Intermediate
OPERA WEB BROWSER
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate

Languages

English
Expert
French
Intermediate
Arabic
Native Speaker

Training and Certifications

Training
Human Resources
Luminous university
Jul 2021

Hobbies

  • swimming