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Jezza Pastoriza, Front Desk Staff

Jezza Pastoriza

Front Desk Staff·Waterfront Cebu City Hotel & Casino

Philippines

Bachelor's degree, Art Education

Work experience

Total years of experience: 5 years, 1 months

Front Desk Staff

January 2025 - January 2026

Waterfront Cebu City Hotel & Casino

Cebu City, Philippines

January 2025 - January 2026

• Foster a welcoming environment by greeting and assisting students and parents with warmth and professionalism.
• Efficiently manage classroom activities and transitions, ensuring a smooth flow of learning experiences.
• Communicate effectively with parents and staff, addressing inquiries and providing timely information.
• Resolve conflicts and address concerns with empathy, promoting a positive classroom atmosphere.
• Organize educational materials and maintain a tidy classroom, enhancing the learning environment for all students.
• Implement engaging and interactive lessons that cater to diverse learning styles and needs.

Company industry:
Hospitality & Accomodation

Admin Assistant

January 2023 - January 2025

SM Supermalls (SM City Cebu Branch)

Cebu City, Philippines

January 2023 - January 2025

• Supported visitors by addressing inquiries, fostering a welcoming environment for learning and exploration.
• Managed communication through calls and emails, demonstrating strong interpersonal skills essential for engaging with students and parents.
• Offered clear guidance and information, akin to providing educational resources and support to enhance student understanding.
• Organized and maintained records, showcasing attention to detail and the ability to track student progress and administrative tasks effectively.
• Developed problem-solving skills by addressing customer concerns, which translates to managing classroom dynamics and supporting diverse learning needs.

Company industry:
Retail & Wholesale

Sales Associate

January 2021 - November 2023

RealGreatEnglishCorporationCebuCity

Cebu City, Philippines

January 2021 - November 2023

• Addressed parent inquiries about educational programs, class schedules, and enrollment processes, ensuring clear communication and support.
• Engaged with parents to promote trial class bookings, fostering strong relationships and encouraging participation.
• Organized and scheduled trial classes based on student availability, optimizing learning opportunities.
• Maintained meticulous student records, tracking enrollment status and payment information to ensure accuracy.
• Monitored and processed payments efficiently, contributing to financial accountability.
• Successfully met monthly enrollment targets, demonstrating effective outreach and enrollment strategies.

Company industry:
Primary, Prep, & Secondary School

Practice Teacher

January 2022 - January 2023

Bantayan Central Elementary School

Bantayan, Philippines

January 2022 - January 2023

• Collaborated with lead educators to deliver engaging and effective lessons tailored to diverse learning styles.
• Developed comprehensive lesson plans and innovative learning materials that enhanced student understanding and engagement.
• Implemented positive behavior management strategies to foster a respectful and organized classroom environment.
• Assisted in evaluating student progress through assessments and contributed to essential administrative tasks, ensuring smooth classroom operations.
• Cultivated strong relationships with students and parents, promoting a supportive and inclusive learning atmosphere.

Company industry:
Preschool, Nursery, & Daycare

Education

Bantayan Southern Institute

January 2023

January 2023

Bachelor's degree, Art Education

Philippines

Doong Senior High School

January 2018

January 2018

High school or equivalent, AccountancyBusinessManagement

Philippines

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
EMERGENCY RESPONSE
Intermediate
EMERGENCY RESPONSE
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LESSON PLANNING
Intermediate
LESSON PLANNING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Expert
Filipino
Expert