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shane mascarenhas, Assistant Manager – Business Development

shane mascarenhas

Assistant Manager – Business Development·GO-SCORE LEARNING AND DEVELOPMENT CENTER

Kuwait

Bachelor's degree, hospitality

Work experience

Total years of experience: 5 years, 11 months

Assistant Manager – Business Development

May 2024 - Present

GO-SCORE LEARNING AND DEVELOPMENT CENTER

Al Fahahil, Kuwait

May 2024 - Present

• Managed the Business Development Team to drive revenue and growth.
• Surpassed targets consistently, closing companies highest-value contributing to company profitability.
• Expanded market presence across Kuwait by securing strategic partnerships
with schools and institutions.
• Generated high-quality leads through targeted outreach and digital
campaigns, strengthening the sales pipeline.
• Improved conversion rates through consultative selling and structured follow
ups using CRM (Lead Square).
• Ensured smooth center operations, including leadership oversight during
management absence.
• B2B & B2C collaboration
Company industry:
Training & Education Center
Job role:
Training and Development

Senior Business Development Executive

May 2023 - Present

Go-score learning

Al Fahahil, Kuwait

May 2023 - Present

Company industry:
Higher Education
Job role:
Sales

Business Development Executive

October 2022 - January 2024

Byjus

As Salimiyah, Kuwait

October 2022 - January 2024

business Development executive to contact potential customers and bring in revenue for the company
Company industry:
1342
Job role:
Sales

Business Development Executive

September 2022 - January 2024

MORE IDEAS GENERAL TRADING COMPANY (BYJU’S)

As Salimiyah, Kuwait

September 2022 - January 2024

• Coordinated cross-functionally to ensure seamless operations and client
onboarding.
• Delivered cold-calling and product training to new hires.
• Maintained accurate CRM records and client interaction logs.
Company industry:
Training & Education Center
Job role:
Management

Business Development Executive

September 2022 - January 2024

MORE IDEAS GENERAL TRADING COMPANY (BYJU’S)

As Salimiyah, Kuwait

September 2022 - January 2024

Secured and managed high-value institutional partnerships, contributing significantly to organizational profitability and market penetration
across Kuwait.
Developed and executed strategic B2B collaborations with schools, educational institutions, and professional associations to expand business
opportunities and brand visibility.
Generated and nurtured high-conversion sales pipelines through targeted outreach campaigns, relationship-building initiatives, and digital lead
generation strategies.
Improved lead conversion rates through consultative sales methodologies, structured follow-up processes, and effective CRM utilization using
LeadSquared.
Conducted onboarding and training programs for newly hired employees in alignment with company SOPs, emphasizing communication
excellence, consultative sales techniques, and customer engagement standards.
Provided operational leadership and business continuity support during management absence, ensuring uninterrupted center operations and
service delivery.
Prepared detailed sales analytics, business performance reports, and forecasting insights to support strategic decision-making and growth
planning.
• Strengthened long-term client relationships through proactive account management and customer-centric engagement strategies.
Company industry:
Training & Education Center
Job role:
Management

sales associate

August 2021 - April 2022

puma sports india private limited

Goa Velha, India

August 2021 - April 2022

I have worked with puma sports previously for 8 months and was a senior sales associate.
I was in charge of the in store product training and display.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

August 2021 - April 2022

PUMA SPORTS INDIA PVT LTD

Goa Velha, India

August 2021 - April 2022

• Volunteered in-store product training and grooming sessions.
• Assisted customers with product selection to enhance sales and upselling.
• Managed EOD reporting and daily store operations.
• Maintained UPT and KPI targets consistently.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

August 2021 - April 2022

PUMA SPORTS INDIA PVT. LTD.

Goa Velha, India

August 2021 - April 2022

• Delivered exceptional customer service and product consultation to maximize sales conversions and customer satisfaction.
• Supported upselling and cross-selling initiatives, consistently achieving store KPI and UPT targets.
• Assisted in daily retail operations including merchandising, inventory coordination, EOD reporting, and store maintenance.
• Facilitated in-store product knowledge and grooming sessions to enhance team product awareness and customer engagement standards.
Company industry:
Retail & Wholesale
Job role:
Sales

Country Inn & Suits

September 2020 - December 2020

Radisson,

Udupi, India

September 2020 - December 2020

Company industry:
Hospitality & Accomodation

Hospitality Intern

September 2020 - December 2020

Rotana Hotels & Resorts

Manipal, India

September 2020 - December 2020

Company industry:
Hospitality & Accomodation
Job role:
Medical, Healthcare, and Nursing

intern

December 2019 - November 2020

country inn suites by Radisson

Manipal, India

December 2019 - November 2020

worked in all the departments to gain experience
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hospitality Intern

December 2019 - March 2020

Country Inn & Suites by Radisson

Manipal, India

December 2019 - March 2020

Company industry:
Hospitality & Accomodation
Job role:
Medical, Healthcare, and Nursing

Hospitality Intern

April 2018 - May 2018

Rotana Hotels & Resorts

Al Kuwait, Kuwait

April 2018 - May 2018

Company industry:
Hospitality & Accomodation
Job role:
Medical, Healthcare, and Nursing

intern

March 2018 - May 2018

al manshar Rotana

Al Fahahil, Kuwait

March 2018 - May 2018

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

University Of West London – RAK

April 2021

April 2021

Bachelor's degree, hospitality

India

GPA (percentage): 75%

GPA (percentage): 75%

I have completed my 3 year degree with Institute of Advanced Management in Goa and University of West London

INSTITUTE OF ADVANCED MANAGEMENT

January 2021

January 2021

High school or equivalent, hospitality

India

UNIVERSITY OF WEST LONDON

January 2021

January 2021

Bachelor's degree, hospitality management

Great Britain (UK)

University of West London

January 2021

January 2021

Bachelor's degree, Hospitality Management

Great Britain (UK)

Institute of Advanced Management

January 2021

January 2021

Bachelor's degree, hospitality

India

Skills

Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Grooming
Expert
Grooming
Expert
Communications
Expert
Communications
Expert
Event Management
Expert
Event Management
Expert
mobile
Intermediate
mobile
Intermediate
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
telemarketing
Intermediate
telemarketing
Intermediate
microsoft power point, excel, word, and email
Intermediate
microsoft power point, excel, word, and email
Intermediate
purchasing
Intermediate
purchasing
Intermediate
materials
Intermediate
materials
Intermediate
key account management
Intermediate
key account management
Intermediate
negotiation
Intermediate
negotiation
Intermediate
operation
Intermediate
operation
Intermediate
merchandising
Intermediate
merchandising
Intermediate
digital marketing
Intermediate
digital marketing
Intermediate
problem solving
Expert
problem solving
Expert
sales coordination
Intermediate
sales coordination
Intermediate
order
Intermediate
order
Intermediate
marketing
Intermediate
marketing
Intermediate
market research
Intermediate
market research
Intermediate
retail
Intermediate
retail
Intermediate
marketing strategy
Intermediate
marketing strategy
Intermediate
marketing management
Intermediate
marketing management
Intermediate
marketing communications
Intermediate
marketing communications
Intermediate
office work
Intermediate
office work
Intermediate
laundry
Intermediate
laundry
Intermediate
supervising
Intermediate
supervising
Intermediate
tourism
Intermediate
tourism
Intermediate
rooms division
Intermediate
rooms division
Intermediate
wholesale sales
Intermediate
wholesale sales
Intermediate
Team Management
Expert
Team Management
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Business Development
Expert
Business Development
Expert
Project Management
Expert
Project Management
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
BUILDING MANAGEMENT
Intermediate
BUILDING MANAGEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
NEW BUSINESS DEVELOPMENT
Intermediate
NEW BUSINESS DEVELOPMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
good conversation and convincing
Expert
good conversation and convincing
Expert
Leadership
Expert
Leadership
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Teamwork
Expert
Teamwork
Expert
operations
Expert
operations
Expert
CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
EDUCATIONAL TECHNOLOGIES
Intermediate
EDUCATIONAL TECHNOLOGIES
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
STRATEGIC PARTNERSHIP
Intermediate
STRATEGIC PARTNERSHIP
Intermediate

Social profiles

Languages

English

Expert

Arabic

Intermediate

Hindi

Beginner

Training and Certifications

Certifications
Hospitality management
UWL
Apr 2021
Training
hospitality management
Institute of Advanced Management

Hobbies and interests

sports and music

I played football, basketball and table tennis on a national level I play the guitar and make some in my free time I am a part time disc jockey(DJ)