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shane mascarenhas, business development manager

shane mascarenhas

business development manager·Falcon Multi Services

Kuwait

Bachelor's degree, hospitality

Work experience

Total years of experience: 5 years, 11 months

business development manager

July 2025 - Present

Falcon Multi Services

Al Ahmadi, Kuwait

July 2025 - Present

Generate qualified B2B leads through strategic outreach, networking and market research.

Secure high-value clients through presentations of recruitment, manpower, training and consultancy solutions.

Manage CRM, sales pipeline and long-term client relationships. Develop business across Kuwait and GCC; negotiate and close recruitment and training

contracts.

Represent the company at client meetings and industry exhibitions.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Human Resources and Recruitment

Assistant Manager – Business Development

May 2024 - Present

GO-SCORE LEARNING AND DEVELOPMENT CENTER

Al Fahahil, Kuwait

May 2024 - Present

• Managed the Business Development Team to drive revenue and growth.
• Surpassed targets consistently, closing companies highest-value contributing to company profitability.
• Expanded market presence across Kuwait by securing strategic partnerships
with schools and institutions.
• Generated high-quality leads through targeted outreach and digital
campaigns, strengthening the sales pipeline.
• Improved conversion rates through consultative selling and structured follow
ups using CRM (Lead Square).
• Ensured smooth center operations, including leadership oversight during
management absence.
• B2B & B2C collaboration
Company industry:
Training & Education Center
Job role:
Training and Development

Senior Business Development Executive

May 2023 - Present

Go-score learning

Al Fahahil, Kuwait

May 2023 - Present

Company industry:
Higher Education
Job role:
Sales

Business Development Executive

October 2022 - January 2024

Byjus

As Salimiyah, Kuwait

October 2022 - January 2024

business Development executive to contact potential customers and bring in revenue for the company
Company industry:
1342
Job role:
Sales

Business Development Executive

September 2022 - January 2024

MORE IDEAS GENERAL TRADING COMPANY (BYJU’S)

As Salimiyah, Kuwait

September 2022 - January 2024

• Coordinated cross-functionally to ensure seamless operations and client
onboarding.
• Delivered cold-calling and product training to new hires.
• Maintained accurate CRM records and client interaction logs.
Company industry:
Training & Education Center
Job role:
Management

Business Development Executive

September 2022 - January 2024

MORE IDEAS GENERAL TRADING COMPANY (BYJU’S)

As Salimiyah, Kuwait

September 2022 - January 2024

Secured and managed high-value institutional partnerships, contributing significantly to organizational profitability and market penetration
across Kuwait.
Developed and executed strategic B2B collaborations with schools, educational institutions, and professional associations to expand business
opportunities and brand visibility.
Generated and nurtured high-conversion sales pipelines through targeted outreach campaigns, relationship-building initiatives, and digital lead
generation strategies.
Improved lead conversion rates through consultative sales methodologies, structured follow-up processes, and effective CRM utilization using
LeadSquared.
Conducted onboarding and training programs for newly hired employees in alignment with company SOPs, emphasizing communication
excellence, consultative sales techniques, and customer engagement standards.
Provided operational leadership and business continuity support during management absence, ensuring uninterrupted center operations and
service delivery.
Prepared detailed sales analytics, business performance reports, and forecasting insights to support strategic decision-making and growth
planning.
• Strengthened long-term client relationships through proactive account management and customer-centric engagement strategies.
Company industry:
Training & Education Center
Job role:
Management

sales associate

August 2021 - April 2022

puma sports india private limited

Goa Velha, India

August 2021 - April 2022

I have worked with puma sports previously for 8 months and was a senior sales associate.
I was in charge of the in store product training and display.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

August 2021 - April 2022

PUMA SPORTS INDIA PVT LTD

Goa Velha, India

August 2021 - April 2022

• Volunteered in-store product training and grooming sessions.
• Assisted customers with product selection to enhance sales and upselling.
• Managed EOD reporting and daily store operations.
• Maintained UPT and KPI targets consistently.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

August 2021 - April 2022

PUMA SPORTS INDIA PVT. LTD.

Goa Velha, India

August 2021 - April 2022

• Delivered exceptional customer service and product consultation to maximize sales conversions and customer satisfaction.
• Supported upselling and cross-selling initiatives, consistently achieving store KPI and UPT targets.
• Assisted in daily retail operations including merchandising, inventory coordination, EOD reporting, and store maintenance.
• Facilitated in-store product knowledge and grooming sessions to enhance team product awareness and customer engagement standards.
Company industry:
Retail & Wholesale
Job role:
Sales

Country Inn & Suits

September 2020 - December 2020

Radisson,

Udupi, India

September 2020 - December 2020

Company industry:
Hospitality & Accomodation

Hospitality Intern

September 2020 - December 2020

Rotana Hotels & Resorts

Manipal, India

September 2020 - December 2020

Company industry:
Hospitality & Accomodation
Job role:
Medical, Healthcare, and Nursing

intern

December 2019 - November 2020

country inn suites by Radisson

Manipal, India

December 2019 - November 2020

worked in all the departments to gain experience
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hospitality Intern

December 2019 - March 2020

Country Inn & Suites by Radisson

Manipal, India

December 2019 - March 2020

Company industry:
Hospitality & Accomodation
Job role:
Medical, Healthcare, and Nursing

Hospitality Intern

April 2018 - May 2018

Rotana Hotels & Resorts

Al Kuwait, Kuwait

April 2018 - May 2018

Company industry:
Hospitality & Accomodation
Job role:
Medical, Healthcare, and Nursing

intern

March 2018 - May 2018

al manshar Rotana

Al Fahahil, Kuwait

March 2018 - May 2018

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

University Of West London – RAK

April 2021

April 2021

Bachelor's degree, hospitality

India

GPA (percentage): 75%

GPA (percentage): 75%

I have completed my 3 year degree with Institute of Advanced Management in Goa and University of West London

INSTITUTE OF ADVANCED MANAGEMENT

January 2021

January 2021

High school or equivalent, hospitality

India

UNIVERSITY OF WEST LONDON

January 2021

January 2021

Bachelor's degree, hospitality management

Great Britain (UK)

University of West London

January 2021

January 2021

Bachelor's degree, Hospitality Management

Great Britain (UK)

Institute of Advanced Management

January 2021

January 2021

Bachelor's degree, hospitality

India

Skills

Management

Expert

Microsoft Office

Expert

Grooming

Expert

Communications

Expert

Event Management

Expert

mobile

Intermediate

microsoft powerpoint

Intermediate

telemarketing

Intermediate

microsoft power point, excel, word, and email

Intermediate

purchasing

Intermediate

materials

Intermediate

key account management

Intermediate

negotiation

Intermediate

operation

Intermediate

merchandising

Intermediate

digital marketing

Intermediate

problem solving

Expert

sales coordination

Intermediate

order

Intermediate

marketing

Intermediate

market research

Intermediate

retail

Intermediate

marketing strategy

Intermediate

marketing management

Intermediate

marketing communications

Intermediate

office work

Intermediate

laundry

Intermediate

supervising

Intermediate

tourism

Intermediate

rooms division

Intermediate

wholesale sales

Intermediate

Team Management

Expert

Customer Service

Expert

Management

Expert

Sales

Expert

Administration

Expert

Business Development

Expert

Project Management

Expert

Microsoft Office

Intermediate

BUILDING MANAGEMENT

Intermediate

COMPUTER LITERACY

Intermediate

CONFIDENT COMMUNICATOR

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

NEW BUSINESS DEVELOPMENT

Intermediate

REVENUE GROWTH

Intermediate

STRATEGIC LEADERSHIP

Intermediate

good conversation and convincing

Expert

Leadership

Expert

Microsoft Excel

Intermediate

Teamwork

Expert

operations

Expert

CONSULTATIVE SELLING

Intermediate

CUSTOMER ACQUISITION MANAGEMENT

Intermediate

EDUCATIONAL TECHNOLOGIES

Intermediate

RESULTS FOCUSED

Intermediate

RETAIL EXPERIENCE

Intermediate

STRATEGIC PARTNERSHIP

Intermediate

Social profiles

Languages

English

Expert

Arabic

Intermediate

Hindi

Beginner

Training and Certifications

Certifications
Hospitality management
UWL
Apr 2021
Training
hospitality management
Institute of Advanced Management

Hobbies and interests

sports and music

I played football, basketball and table tennis on a national level I play the guitar and make some in my free time I am a part time disc jockey(DJ)