Rahaf Jambi

• Monitor the shelf availability and replenishment against the given inventory through the collaboration with the SC team in order to maintain the inventory level and report the gaps.
• Support marketing team by identifying opportunities for new marketing activities based on market dynamics and the specific needs of the category in order to maximize the performance of the category.
• Participate in the consumer communication for the category/product level through the collaboration with the marketing team and the suppliers to enhance the shoppers’ interaction.
Category Plans:
• Monitor Category Performance to ensure category plans are met, this includes monitoring sales performance, regional performance and market data benchmarking where available.
• Monitor category plans’ implementation at a store level through field visits in order to check on the level and quality of implementation and research on the end customer experience and needs.
• Participate in promotions cycles, collect promo offers from vendors, and review promo draft to ensure proper execution.
Supplier Management:
• Perform supplier management activities for assigned category by monitoring current performance (service level and quality), identifying gaps, taking corrective actions and recommending improvements, aligning on the marketing activities in order to build solid supplier relationships and achieve commercial strategy goals.
Portfolio Plan:
• Introduce new items to portfolio to close potential gaps and leverage shopper’s satisfaction, analyze the new items and propose potential expansion opportunities.
Stores Activities:
• Execute the in-store activities by designing and agreeing on the activities with the suppliers, co-negotiate the rental fees with the buying team, the selection of the Point of Sale (POS) materials and the communication with the concerned stakeholders to ensure the proper and on time execution.

To assist in achieving the department sales, margin, other income and total commercial margin in order to support the company in achieving the sales and bottom line targets.

• Assist in negotiations of the annual supply agreements with the vendors as per the company guidelines.

• In managing product categories, the Category Associate recommends the product categories to the CM as well as assisting in implementing the category plan in line with sales budget and forecasts.

•Planning seasonal purchases using historical data, current performance, forecasted growth.

• Assist in negotiating and administrating the cost and retail prices setting (Product Margin).

• Assist in managing the total commercial margin by negotiating/follow-up the deals with the vendors and ensure the implementation.

• Analyzes and follow-up with the vendors the product sourcing process and complete all the formalities.

•Evaluating the suppliers performance from a turnover, profit and investment perspective pricing.

• Helps in managing the vendor relations by providing periodically feedback to the vendors on their performance.

•Ensure we meet the sales budget, margin budget, other income budget month by month.

• Assist in Promo Optimization process:
- Supplier Brief Communication
- Items’ Selection
- Promo Internal Communication
- Forecasting
- Signoff
- Post Promo Review and Action

• Improves Category Availability through:
- Setting MFQ & MDQ

• Improves Category Footfall through:
- Planogram implementation

First level support to the Service Sales function.
Analyzes sales market data. Coordination of all customer issues across functions like service delivery, logistics & finance.
Support the commercial operations leader in SFE & other activities related to driving growth by setting up effective processes to collect & analyze data.

Essential Responsibilities:
* Maintain Install database accuracy by updated contract and warranty data, update de-installed systems and by supporting field teams and customers via phone and email.
* Responsible for preparing proposals and tenders for service contracts including but not limited to HCS, LCM and Services 2.0, acquire all discount approvals as per the discount approval matrix and raising CCWF when needed, before the offer is sent to customer.
* Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to invoicing and contract administration.
* Supporting Service Sales team in all customer requirements within the Service sales scope (Performa invoices, KYC, renewal/acknowledgment/payment/amendments letters, bid/performance bonds etc.)
* Work within all related systems Legacy and Support Central to manage and complete all work.
* Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
* Responsible for timely and accurate billing of customers for contract and non-contract services by creating invoices, getting service reports and preparing invoicing packaging within the 7 days role.
* Effectively manage and prioritize various projects with minimal supervision
* Ensure prompt customer support for all contract and non-contract administrative related questions
* Keeping SFDC up-to date by creating, updating opportunities, and utilize SFDC to create and export useful reports. Also, storing customer contract/PO copies and customer RFQ#/RSP#/Order#) in the tool.
* Provide regular update for the contract and non-contract opportunities status to the Com Ops Leader.
* Follow QA processes including proper original and digital archiving of Contract and Non-contract documentation (proposal, tenders, signed contract, SR, customer letters, invoices, bank guarantees, bid/performance bonds, insurance certificate etc.)

Flight Reconciliations: which include two parts Operations and Financial parts that uses two sets of financial records and flight movement records to ensure figures are correct and in agreement.
Making a Flight Movement Record of flyadeal services invoices till date and compare it with the suppliers’ accounts.
Implement a quick responding for resolution of any unexplained or mysterious discrepancies.
Compare the adjusted statement with flyadeal reconciliation and verifying.
Confirms whether the money leaving an account matches the amount that’s been spent, and making sure the two are balanced at the end of the recording period.
Daily and weekly OPS reports considering the Crew status, parking areas, flight delays, maintenance, OTP. And
the weekly operations review.
reviewing the daily IATA delay codes with the IOCC.
Gathers and analysis statistical information considering the On Time Performance, Ground time, Block time, flying time, ground operation suppliers.
Tracking the ground operation suppliers OTP reports daily and inform them with the updates

Administers all Electronic Banking Channels including: Accounts balances, Detailed Account Statement, Transfers Between Customer’s account, within NCB, Local, and International, Credit Cards, Online Bill paying services, that helps manage many banking transactions online.
Perform data entry and daily reports and other tasks required for the Branch.
Guidance and help the clients and answer their questions related to NCB applications and E-services