Software Engineer
Emirates Group IT
مجموع سنوات الخبرة :14 years, 0 أشهر
Train new joiners on reservations functional area
Mentor and lead projects with new joiners
Handle reported incidents and 24/7 support
Worked on implementing new project where requirements are set by clients
Managed service teams to detail Bug problems and produce reports
Released reports for bidding to clients to be fixed
Verified that Bug has been resolved and that there are no integrity violations
Attended to clients’ phone calls and addressed their questions and enquiries
Handled dissatisfied customers; Provided reports to the manager
Interviewed, hired and trained new call centre agents
Rewritten the training material given to new agents
Assessed new agents on their training progress
- Received customer service training from Potential company
- Promoted the personal computers and the printer product lines
- Answered products’ technical question
- Reported daily sales figures
- Assisted clients in choosing the most suitable product for their needs
GPA: 3.58/4.0 * Cum Laude * Best Student in Database Operations and Development Award * CCNA 1 Certification
- 93.5% on IGCSE - An honor student - Participated in prefectorial commitee