Cover Supervisor
Maze Recruitment Group
Total years of experience :7 years, 7 Months
The role of a cover supervisor entails being called into school when a teacher is absent at short notice to cover the class of the absent teacher. In order for me to fulfil the role of a cover supervisor successfully, I am required to keep the class focused on their learning objectives, maintain class discipline and motivate them to want to learn. Through this role, I have been able to pick up new lesson ideas and teaching techniques along with learning more about children and young people. I have also been able to implement and gather new information regarding safeguarding and ensuring the wellbeing of children and young people is kept to the highest standard in every school I go to. I am always made aware of who the school’s Designated Safeguarding Lead is and how to make contact with them should anything arise which may require their attention. While ensuring all children and young people are kept safe, I am required to deliver good outcomes by creating a positive learning environment, ensure that the pupils are engaging with my teaching style and deliver the lesson using the pre-prepared materials.
In order to complete this job role, I was given the relevant training which gave me the knowledge to carry out the role efficiently and effectively. As a security ambassador, one of the main roles I had was to ensure that the passengers and their hand luggage were being correctly prepared for the x-rays and the security officers whom they need to pass in order to be able to proceed further into the airport. I also had to ensure that regardless of their reason why the person in front of me was in the airport, that they cleared the same security as the next person to maintain a high level of security and ensure the safety of those within and around the airport. Another important aspect of my role was to ensure that everyone receives excellent customer service as they move through the security process in a safe and efficient manner. I was also required to be able to manage the numerous queues in and around the central search areas and prioritising any customers where appropriate.
As a senior consultant, I trained and worked within different departments: PAYE, Self-Assessment, VAT, Customs and International Trade. During my training, I worked on legislation and guidance, which I then used in my work. I had access to information to help both traders and individuals with their tax submissions. As the first point of contact, I dealt with a range of enquiries and aimed to resolve these on the first contact to ensure that they were satisfied with the service they received. I was also required to be able to make notes on the systems while speaking to the caller to be able to keep an accurate record on their file. I was also given the tools to be able to help them with any questions or enquiries they had regarding their tax accounts.
For this role, I was required to be PC literate as this job was based on speaking to customers via a PC based call system. While speaking to the customer, I was required to make notes and check several systems to be able to help them with their query or dispute. This allowed me to build on my confidence in speaking to new people while improving my interpersonal skills. I was able to negotiate professionally with customers to resolve their energy related debts but remained friendly and polite too which was the feedback I would receive from the call quality team. By doing so, I was able to remain on track throughout the month to achieve the targets based on KPI's which had been set for me. As I was one of the experienced agents in the office, I was given more responsibilities as part of my role which included floor-walking to assist other agents when they needed help, managing the stats for the team and was also given the role of managing call back requests. These extra responsibilities allowed me to gain an insight into the managerial roles and allowed me to widen and build on my existing skill set. Another aspect of the role was communicating with customers via email and letter correspondence. This often-included tenancy agreements, insolvency documents and inventories due to the nature of the work we did. Using these documents, I had to make judgements on the accounts including whether further action needed to be taken on behalf of the clients we acted on behalf of. I was able to communicate with clients, both over the phone and via the internal systems we shared, which allowed me to gain an insight into client relations within the business
Degree: Working with Children, Young People and Families.