Branch Manager
Booker Cash & Carry, Sunbury
Total years of experience :14 years, 4 Months
Booker Cash & Carry, Sunbury, London Jul 10-- Present
Branch Manager
• Managing a store with a turnover of £30mn, annual growth of 10% with a team of 40 FTE.
• Deputising for Store General Manager in their absence.
Key Responsibilities include:
Financial Control
• Complete P&L (Profit & Loss) accountability of meeting budgeted store costs and expenses.
• Working closely with Inventory Control Manager aided by Midas Inventory MIS to ensure tight controls encompassing reviewing perishable and food ordering processes, minimizing markdowns and shrinkage, perpetual inventory counts, damage & markdown control.
• Working with Service Manager to maintain strict cashier accountability, scanning accuracy and adherence to company security practices and cash control procedures.
• Close liaison with Supply Chain department to ensure departmental stock holding levels reflect annual and seasonal sales trends.
• Ensure no expense is authorized without being sanctioned by myself or GM.
• Only store in London region to achieve both Wastage and Shrinkage targets 2013-2014.
Customer Satisfaction
• Ownership of implementing the Customer Service Retail Model that offers high-service with value driven as a key competitive differentiator.
• Through Employee Engagement inculcate a culture of delivering great customer service echoing the company's mission statement.
• Working closely with the Stock Control and Replenishment Managers to ensure not only the highest Merchandising standards but also 99% stock availability at all times
• Liaising with the Customer Development Manager to ensure all key accounts (top 10% customers) are in positive growth.
• Ownership of executing all corporate CRM initiatives: promotions execution, planogram implementation, supplier funded activities, sampling and cook off sessions.
• Achieved highest Customer Recommend score for London region 2013-2014
Recruitment
• Manage the store recruitment process up to department head level.
• Employ the Contingency Hiring model to meet staffing needs.
• Through effective recruitment, staff training and performance management business unit has the lowest staff turnover in the region.
Staff Training
• Ensure a fully cross functional and multi skilled workforce.
• Conduct in-depth Training Needs Assessment to identify performance requirements and the knowledge, skills, and abilities required to fulfill organizational mission, improve productivity, and provide bespoke customer service.
• Employed Knowledge Matrix to improve team flexibility, continuity and succession planning. Incorporated RACI (Responsible - Accountable - Consulted - Informed) into the knowledge matrix to facilitate smooth translation of corporate strategic actions into responsibilities.
Performance Management
• To ensure organizational effectiveness to achieve corporate goals, personally oversee them in store performance management process.
• Ensure full compliance of the performance management cycle: Planning, Monitoring, Developing, Rating, Rewarding with the store management team.
• Integrating audit compliance into the performance management process to ensure both company policies and guidelines and statutory and legal directives are in place.
• Integrated the store performance management process into the broader performance management system: Performance Measurement, Quality Improvement Process, Reporting of Progress and Performance Standards.
IT Implementation
• Advanced level user of following ERP and MIS solutions
• SAP - HRM Module
• SAP - Customer Module
• SAP - Inventory Control Module• SAP - Financial Module
• Citrix MIS
• Midas - Inventory MIS
Margin Performance
• Working with GM to ensure stipulated budgetary Sales, Profitability and Margin targets are met.
• Through effective implementation of Corporate strategy achieved annual growth of above 5% for 3 consecutive years.
• Most profitable store vis-à-vis incremental growth in the company 2012-2013.
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Food Service Operation
• Worked as Project Manager with regional Delivery Manager to setup delivered operation in store in 2011.
• Through competitor, target market & business potential analyses identified short, medium and long term goals.
• Established food service operation including staff recruitment and training, fleet number and nature, identification of key accounts, delivery scheduling ensuring operation is safe, secure and legal at all times.
• Effective implementation has turned it into a £4mn operation with an annual growth of above 25% for 3 successive years.
• Monitor and review customer feedback to further improve operational efficiency.
Makro Cash & Carry, Croydon, London Jun 08 - Jun 10
Assistant General Manager
• Managed store with an annual turnover of £35mn.
• In consultation with Management Team put in place a marketing strategy designed not only to meet demands of current strategic customers but also actively recruit new customers.
• Accountable for monitoring customer loyalty, recruitment and shopping patterns, & developing relationships with key customers whilst delivering high levels of service and standards to all.
• Worked with HR Manager to implement a performance management culture for the 110 Full Time Employees (FTEs) and establish a learning and development framework that supports manpower & succession planning of staff and management at the store.
• Working with the management team to ensure that employee engagement forms part of the fabric of communication and engagement. And through effective leadership and communication ensuring operational requirements and Company policies are achieved.
• To ensure all statutory and company regulations regarding hygiene, Fire, Health and Safety and Store Security are followed in accordance with company procedures and statutory guidelines.
• Achieved savings of over 100k in shrinkage in 2009 vs. previous year.
• Accountable for controlling operational costs in line with budget requirements and store targets, by monitoring performance, controlling overtime; limit cost of services; exercising good shrinkage controls and managing store controlled markdown activity to minimise loss.
• Ensure trading areas achieve all operational, financial, customer and HR KPI's
• Deputising for Store General Manager in their absence
Food Department Head Jun 07- Jun 08
• Managed the Food Department with an annual turnover of £20mn.
• Managed a team of 80 FTE.
• Fully accountable for sales, profitability, shrinkage and wastage KPI's.
Non-Food Department Head Jun 06- Jun 07
• Managed the Food Department with an annual turnover of £13mn.
• Managed a team of 50 FTE.
• Fully accountable for sales, profitability, shrinkage and wastage KPI's.
Administration and Logistics Manager Apr 05- Jun 06
• Oversaw the business units warehousing operation.
• Managed invoice controlling, GRN (Goods Received Note) reconciliation, supplier query resolution.
• Journal and ledger management.
• IAS reporting.
• Ensured store was fully audit compliant vis-à-vis company and statutory guidelines.
Bestway Cash & Carry, Edgware, London Oct 02- Mar 05
Assistant Manager (Designate)
• Being trained as an Assistant Manager of a branch with an annual turnover of approximately £60mn.
• Performed a broad range of management duties including inventory management, staff recruitment and customer development.
• Due to IT background was at the forefront in the successful implementation of the company's new MIS (Management Information system) at the store. Was also involved in training both management and staff on the new system.
Team Leader, Software Development Team Sep 00 - Mar 02
• Led a team of 5 to develop an online Material Tracking and Logistics System. The system was powered by Oracle 8 database system, with Java as the front end. The website was designed using JSP.
Trainee Assistant Export Manager Sep 98 - Sep 99
• Worked as a trainee assistant export manager for a year. Covered all aspects of the Order Management Cycle from placement of order, acquisition of grey cloth, stitching of apparels, washing, drying, ironing, packaging, invoice generation to shipment of finished goods.
MSc Computer Sciences (Gold Medallist) 1999-2001 Hamdard University, Karachi, Pakistan
BA Economics & English Literature 1995-1997 Punjab University, Lahore, Pakistan