technical support engineer
SSSIT
Total years of experience :15 years, 11 Months
Technical support
Technical officer
Cost control engineer
Customer service supervisor
supervising the call centre agents performance and handling the esclated problems from them, coordinatingwith other departments to solve the customers issues, preparing weekly and monthly reprts and send it toupper managment
Deal with customers who have service related complaints and to investigate their complaint fully and to respond to them by phone, Email, fax, or in person, in a sympathetic and positive way to endeavor to gain the confidence of the client
62.3