QA Team Lead
VeriPark
Total years of experience :16 years, 7 Months
• 5+ years of experience in heading Quality Assurance department, managing resources and mentoring them.
• More than 10 years of experience in performing testing and quality assurance activities.
• Actively performing Business Analysis which includes conducting analysis sessions at client premises and producing SRS / FS documents.
• Strong analytical, decision making and problem solving skills to understand the business requirements and design test strategy.
• Good understanding of technical writing such as test plans, test cases, installation guides, user manuals, and test evidence reports.
• Hands on Experience on Microsoft Dynamics CRM 2011, 2013, 2015, 2016 and Dynamics 365.
• Sound knowledge about banking and financial systems (retail, corporate, SME and private) and insurance systems.
• Self Learning Skills ‘Deployment of Tools like Test Link and Bugzilla' on fresh machines.
• Self Motivated and able to take Initiatives.
• Worked on 'Test Link' and 'Team Foundation Server' for test case management.
• Proficient in preparing test environment, test scripts, test data for both manual and automated testing.
• Skilled in conducting End Users Training, Presentations and Product Demonstrations.
• Excellent skills in Automation Tools like Quick Test Professional and Win Automation for functional testing and HP Load Runner and JMeter for performance testing.
• Strong bug tracking, error analysis/solving and resolution skills. Hands on defect tracking tools on TFS, Bugzilla, iTracker and Test Track Pro (TTP).
• Participated in CMMi Level 2 appraisal. Activities included Internal Department Audits, Maintaining standards in all the processes etc.
• Participated in ISO 2001 Certification.
• Quick learner and involved in adapting new technologies very easily in challenging work environment.
• Great team player and also able to work individually in a stressful environment.
• Strong written and verbal communication skills.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Conduct onsite workshops to better understand client needs.
- Assist client to optimize and automate current business processes.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver BRD/SRS/FS, Use Cases, Screen Mock-Ups etc.
Major Clients worked as Business Analyst:
- Bupa Arabia, Saudi Arabia (Insurance)
- AXA, Dubai (Insurance)
- Saudi Investment Bank, Saudi Arabia (Banking)
- Barclays Bank, Dubai (Banking)
- Bank Al Jazira, Saudi Arabia (Banking)
- Saudi Investment Bank, Egypt (Banking)
- Bangkok Bank Limited, Thailand (Banking)
- AmBank, Malaysia (Banking)
Working on Microsoft Dynamics CRM 2011, 2013, 2015, 2016 and Dynamics 365 for different Clients (Banks) to meet their financial requirements. Responsible to perform following activities:
- To prepare Test Plan, Test Cases from Software Requirements Specification (SRS) / Business Requirements Document (BRD)
- Execution of Test Cases
- Defect tracking and reporting
- Preparing technical documents and training materials which includes:
> User Manuals
> Test Evidence Report
> Power Point Presentations for client
> Demonstration to customers
- End User Training
- Managing releases/builds.
Major Areas Covered:
- Customer 360 (Retail/Corporate)
- Complaint Management
- Sales & Marketing Management
- Contact Plan
- Financial Planning
- Loyalty Management
- Collection Module
- Alerts Management
- Retail/Corporate Master Data Management (Enrollment and Account Opening)
- Call Reports and Financial Health Check Module
- Survey Management
- Housing Loan Management
- Reports & Dashboards
- Call Center Module
- Goals Management
- Branch Automation
Major Clients:
- Jordan Islamic Bank, Jordan
- Saudi Investment Bank, Saudi Arabia
- Dubai Islamic Bank, Dubai
- Ithmaar Bank, Bahrain
- Gulf International Bank, Bahrain
- Qatar Development Bank, Qatar
- State Bank of Mauritius, Mauritius
involved in process improvement activities
Job responsibilities include:
> Make test cases and execute them.
> Perform all sorts of testing.
> Manual and Automated.
> Documentation (User Manuals, Installation Guides etc)
> R&D of latest technologies
Test applications from all the perspectives
Make test cases
bug tracking and reporting
deployments at client side and client interactions
Did internship at Aga Khan University Hospital as Web Developer