Rahil Ghulam Hyder

• 5+ years of experience in heading Quality Assurance department, managing resources and mentoring them.
• More than 10 years of experience in performing testing and quality assurance activities.
• Actively performing Business Analysis which includes conducting analysis sessions at client premises and producing SRS / FS documents.
• Strong analytical, decision making and problem solving skills to understand the business requirements and design test strategy.
• Good understanding of technical writing such as test plans, test cases, installation guides, user manuals, and test evidence reports.
• Hands on Experience on Microsoft Dynamics CRM 2011, 2013, 2015, 2016 and Dynamics 365.
• Sound knowledge about banking and financial systems (retail, corporate, SME and private) and insurance systems.
• Self Learning Skills ‘Deployment of Tools like Test Link and Bugzilla' on fresh machines.
• Self Motivated and able to take Initiatives.
• Worked on 'Test Link' and 'Team Foundation Server' for test case management.
• Proficient in preparing test environment, test scripts, test data for both manual and automated testing.
• Skilled in conducting End Users Training, Presentations and Product Demonstrations.
• Excellent skills in Automation Tools like Quick Test Professional and Win Automation for functional testing and HP Load Runner and JMeter for performance testing.
• Strong bug tracking, error analysis/solving and resolution skills. Hands on defect tracking tools on TFS, Bugzilla, iTracker and Test Track Pro (TTP).
• Participated in CMMi Level 2 appraisal. Activities included Internal Department Audits, Maintaining standards in all the processes etc.
• Participated in ISO 2001 Certification.
• Quick learner and involved in adapting new technologies very easily in challenging work environment.
• Great team player and also able to work individually in a stressful environment.
• Strong written and verbal communication skills.

- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Conduct onsite workshops to better understand client needs.
- Assist client to optimize and automate current business processes.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver BRD/SRS/FS, Use Cases, Screen Mock-Ups etc.

Major Clients worked as Business Analyst:

- Bupa Arabia, Saudi Arabia (Insurance)
- AXA, Dubai (Insurance)
- Saudi Investment Bank, Saudi Arabia (Banking)
- Barclays Bank, Dubai (Banking)
- Bank Al Jazira, Saudi Arabia (Banking)
- Saudi Investment Bank, Egypt (Banking)
- Bangkok Bank Limited, Thailand (Banking)
- AmBank, Malaysia (Banking)

Working on Microsoft Dynamics CRM 2011, 2013, 2015, 2016 and Dynamics 365 for different Clients (Banks) to meet their financial requirements. Responsible to perform following activities:
- To prepare Test Plan, Test Cases from Software Requirements Specification (SRS) / Business Requirements Document (BRD)
- Execution of Test Cases
- Defect tracking and reporting
- Preparing technical documents and training materials which includes:
> User Manuals
> Test Evidence Report
> Power Point Presentations for client
> Demonstration to customers
- End User Training
- Managing releases/builds.

Major Areas Covered:

- Customer 360 (Retail/Corporate)
- Complaint Management
- Sales & Marketing Management
- Contact Plan
- Financial Planning
- Loyalty Management
- Collection Module
- Alerts Management
- Retail/Corporate Master Data Management (Enrollment and Account Opening)
- Call Reports and Financial Health Check Module
- Survey Management
- Housing Loan Management
- Reports & Dashboards
- Call Center Module
- Goals Management
- Branch Automation

Major Clients:

- Jordan Islamic Bank, Jordan
- Saudi Investment Bank, Saudi Arabia
- Dubai Islamic Bank, Dubai
- Ithmaar Bank, Bahrain
- Gulf International Bank, Bahrain
- Qatar Development Bank, Qatar
- State Bank of Mauritius, Mauritius

involved in process improvement activities

Job responsibilities include:
> Make test cases and execute them.
> Perform all sorts of testing.
> Manual and Automated.
> Documentation (User Manuals, Installation Guides etc)
> R&D of latest technologies

Test applications from all the perspectives
Make test cases
bug tracking and reporting
deployments at client side and client interactions