Ombudsman
Mohtasib
Total years of experience :28 years, 6 Months
The major task to sale the takaful to individual clients to provide the life protection and the saving and investment planning. To join the company I found the new opportunity to grow as to make the team for sales and make the impact in individual life.
My service was transferred to Area Karachi III as a routine transfer where I have to managed the branches of the DHA and Korangi.
•The responsibilities were the same but the exposure was new to work in this area. The customer base was corporate clients and mostly educated one. Beside that the Korangi industrial area customer was also interacted by me during the stay.
My good management and administration qualities was always admired by my higher management. My services new were needed at the Regal Chowk Branch, where I get the additional responsibilities of Acting Branch Manager. I worked for implementation of the good internal controls and also made a good team for sales and achieve the branch targets.
On resignation of Manager Operation of New Challi Branch the command of the branch given in my hand as pervious experience to run this heavy branch smoothly. The main task there was bring the branch in Good Audit category by strengthening the operations controls. As the old area branches have most customers with week documentation so I worked and convince the customers for completion of their documentation and which results in the updating and resolving of the account opening discrepancies. Till my period ends in March 2016 in this branch, only the current week accounts was in discrepant list,
The Shahrah-e-Fasial branch from where I had started my banking career in
Posted at Karachi Main Branch situated at I.I. Chundrigar Road, Karachi on special assignment for rectification of the observations of KYC compliance raised by SBP audit team in
I was posted in West Wharf Branch Karachi for the initiation of all the books of accounts and booking of preliminary expenses according to the bank SOPs. I trained the Newly appointed Manager Operations to deal with daily affairs of branch and teach him help him to initiate all the department and conduct the ancillary audit so the branch can run according to the formulated lines of the bank from the day first.
Getting good results of my efforts at M.A. Jinnah Road Branch, my services transferred to New Challi Branch, Karachi as a special assignment to strengthen internal control. As a senior Manager Operations and the sound knowledge of operations, (Which proves by taking the 1st position in the CEMOP (Certified Manager Operations Program) introduced by our bank's training division) I was transferred to strengthen the internal control of the branch. The branch having thousands of irregularity in the operations department pointed out by internal control officer. My concern was to minimize the observations and uplift the branch in the internal control practices. During my stay I tried and get success in minimizing the observation with team efforts. During my stay in November 2012 the internal audit was undertaken rate the branch in Good category.
As the successful implementation of internal control procedures at Marriot Road Branch and the experience in the trade department, my services has been transferred to M.A. Jinnah Road Branch a corporate branch of the Market Area having the trade business of more then three fold of the Marriot Road Branch. During the stay at branch I tried to handover maximum of the operations assignment to my next officer to prepare the second line and concentrate more on the increase in business, as the market was new for me and the customer belongs to different communities I was difficult to create the business and deposit mobilization. My branch manger supports me a lot by introducing me the all the valued customers so I was able to deal them in short span of time. To give good customer services I tried a lot and study of customer mindset and mold them according to work under bank's SOPs. During this stay I worked on the migration of the banking system to a core banking system FLEXCUBE and successfully handle the pressure of transformation with my dedicated team and support of all the customers.
After taking experience as Manager Operations in newly opened branch at Federal B. Area and the as per policy to transfer the services after 3 years, management decided to elevate me by transferring my services to a Market Area Branch with high transaction volumes at Marriot Road Branch. Marriot Road branch was one of the well established branches in market area most of the businessmen belong to Memon and Bohari Community, as my fluency in speaking gujrati language I deal with the customer efficiently and increase their confidence in me to transact with Askari Bank and a span of time the business growth of the branch was remarkable. Beside that I worked to strengthen the internal control of the branch and set the proper goals for the entire team members. I ensure proper division of assignments which helped in true accountability of the employees and appraise them accordingly.
The management of bank shown confidence in my capabilities and posted me as Manager Operations in
Since establishment of Askari Commercial Bank Shahrah-e_faisal Branch, I have been a part of process of initiation of IT Department, Accounts Department and Foreign Exchange Department. Besides studying and witnessing functionality of department I have been a part of policy implementation team I also had an honor of doing the first interbank transaction via ATM between Askari Commercial Bank Limited and ABN Amro Bank through LINK1.
Responsibilities
My Major Responsibilities as Askari Bank ltd as Incharge of Accounts / IT and Foreign Exchange department are as follows
•Managing Customer deposit s & withdrawals of FCY Cash, Transfer of Funds, and Issuance of Cheque Books
•Executing FCY Remittances (i.e. FDD, FTT, and FBC etc.)
•Open of new accounts in foreign currency deposits.
•Issuance of Form ‘E' and Verification. Scrutiny of Export Documents.
•All type of transaction related to collections & Negotiation of documents. (i.e. FBP, FDBC etc from lodgment to realization)
•Opening of Letter of Credit, Registration of Contract.
•Retirement of Documents (i.e. PAD, Acceptance, IFDBC etc.).
•Preparation of foreign exchange returns and submission to SBP.
•Preparation of All statements related to foreign exchange departments and submission to related division at head office.
•Overall supervision of accounts department.
•Custodian of Test Key and execute Online transaction.
•Daily Deposits and general Ledger Voucher Checking & rectification.
•Periodical reporting for State bank, Finance Division & Branch Management.
•Prepare Income Tax Returns & Statements.
•Participating in branch budgeting and maintaining MIS as per requirement.
•Work as Assets Coordinator of branch and maintain all records of assets and their maintenance.
•ATM processing and cash replenishment and trouble shooting.
APL, one of the world largest shipping companies provided me the chance to start my career in finance. Job responsibilities which were assigned are as follows.
Responsibilities
•Preparation of remittance applications (inbound & Outbound).
•Monthly Bank & General Ledger reconciliation Statements.
•Tax Deduction at source and submission to State bank of Pakistan.
•Data Entry & Preparation of Graphical Presentation of Budget.
•Petty Cash batch entry.
•Maintenance of KPT invoices.
•Making of cash reports.
•Maintaining of receipts & payments book.
courses: Special Certificate Course
courses: Special Certificate Course
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courses: Secondary School Certificate (Science