Rahma Al Shidhani

Responsibility Outline: Training / Recruitment / Performance Review/ Employment Law Compliance/ Handling Grievances/ Employee Salary & Benefits / Dismissals/ Termination / Employee Safety, Welfare / Wellness, Insurance / Annual Leave Tracking / Policy Regulation / Meetings/ Staff Engagment / Planning / Public relation/ Staff Accomodation / Staff Meals/ Networking /Employees Engagmnet/ budgect / restructure/ / Ticktes / Consultation.

Accomplishments
⇨ Hotel opening of W Muscat Muscat 2019, 10th of April as planned with 290 Talent soft opeining.
⇨ Reached the 30.6 % Omanzation target as per required by Ministry of Manpower target for Hotel industry.
⇨ 51 Nationality (Multiculture) has been hired in W Muscat.
⇨ Turnover by end of the year 2019 were 20.9%.
⇨ Payroll vs Revenue % 30.13 for Hotel opeining in 2019 and year to date target were 49.37%.
⇨ Quality of Service Score by end of the year 73.4 % as per Marriott Standard is Strong Performance Hotel
⇨ Accountable for managing all Human Resource initiatives which include payroll administration, recruitment, training & development, employee relations, industrial relations, compensation & benefits, performance management, updates of employee personal files, preparation of HR letters, reports, attendance, leaves, claims etc.
⇨ Manage the new joiner process from offer letter through to joining instructions and induction.
⇨ Establishing, organizing and supervising the maintenance of department records / reports, ensuring complete accuracy and confidentiality.
⇨ Making sure SOPs followed and implemented as per required procedures.
⇨ Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner and Provide support in investigations for disciplinary and grievance procedures.
⇨ Liaise with government statutory bodies for legal and administration requirements.
⇨ Evaluating risks and giving advices for risk management procedures, processes, policies, and practices.
⇨ Preparing, reviewing, interpreting, analyzing and approving a variety of data, information and reports, and making recommendations depending on findings.
⇨ Handle health and safety processes and queries as per polices in coordination with Security Manager.
⇨ Contribute to HR projects such as introducing a new induction programme.
⇨ Preparation of monthly payroll and Manage the absence recording system.
⇨ Development and maintenance of human resource policies and procedures.
⇨ Carry out any other reasonable and duties in order to support the HR department.
⇨ Booking of tickets and travel arrangements for employees travelling on leave.
⇨ Administration of complete visa process such as typing of new visa documents for processing, New-work permits / renewals, residence card, ID, Licences etc.
⇨ Management and maintenance of staff accommodation and preparation of reports

Accomplishments
⇨ Reopenining of Sheraton Oman Hotel as per target
⇨ Reached 31% on the first year of operation
⇨ Accountable for managing all Human Resource initiatives which include payroll administration, recruitment, training & development, employee relations, industrial relations, compensation & benefits, performance management, updates of employee personal files, preparation of HR letters, reports, attendance, leaves, claims etc.
⇨ Manage the new joiner process from offer letter through to joining instructions and induction.
⇨ Establishing, organizing and supervising the maintenance of department records / reports, ensuring complete accuracy and confidentiality.
⇨ Making sure SOPs followed and implemented as per required procedures.
⇨ Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner and Provide support in investigations for disciplinary and grievance procedures.
⇨ Liaise with government statutory bodies for legal and administration requirements.
⇨ Evaluating risks and giving advices for risk management procedures, processes, policies, and practices.
⇨ Preparing, reviewing, interpreting, analyzing and approving a variety of data, information and reports, and making recommendations depending on findings.
⇨ Handle health and safety processes and queries as per polices in coordination with Security Manager.
⇨ Contribute to HR projects such as introducing a new induction programme.
⇨ Preparation of monthly payroll and Manage the absence recording system.
⇨ Development and maintenance of human resource policies and procedures.
⇨ Carry out any other reasonable and duties in order to support the HR department.
⇨ Booking of tickets and travel arrangements for employees travelling on leave.

⇨ Administration of complete visa process such as typing of new visa documents for processing, New-work permits / renewals, residence card, ID, Licences etc.
⇨ Management and maintenance of staff accommodation and preparation of reports as Hotel and HR policy.

 Accountable for managing all Human Resource initiatives which include payroll administration, recruitment, training & development, employee relations, industrial relations, compensation & benefits, performance management, updates of employee personal files, preparation of HR letters, reports, attendance, leaves, claims etc.
 Manage the new joiner process from offer letter through to joining instructions and induction.
 Establishing, organizing and supervising the maintenance of department records / reports, ensuring complete accuracy and confidentiality.
 Making sure the policy is followed and implemented as per required procedures.
 Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner.
 Liaise with government statutory bodies for legal and administration requirements.
 Manage the absence recording system.
 Provide support in investigations for disciplinary and grievance procedures.
 Development and maintenance of human resource policies and procedures.
 Provide HR administration support to corporate directors.
 Carry out any other reasonable ad hoc duties in order to support the HR department.
 Booking of tickets and travel arrangements for employees travelling on leave.

Responsibility Outline: Training / Recruitment / Performance Review/ Employment Law Compliance/ Handling Grievances/ Employee Benefits / Dismissals/ Termination / Employee Safety, Welfare / Wellness, Insurance / Annual Leave Tracking / Policy Regulation / Meetings
Accomplishments
 Accountable for managing all Human Resource initiatives which include payroll administration, recruitment, training & development, employee relations, industrial relations, compensation & benefits, performance management, updates of employee personal files, preparation of HR letters, reports, attendance, leaves, claims etc.
 Manage the new joiner process from offer letter through to joining instructions and induction.
 Establishing, organizing and supervising the maintenance of department records / reports, ensuring complete accuracy and confidentiality.
 Making sure ISO policy is followed and implemented as per required procedures.
 Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner.
 Liaise with government statutory bodies for legal and administration requirements.
 Evaluating risks and giving advices for risk management procedures, processes, policies, and practices.
 Preparing, reviewing, interpreting, analyzing and approving a variety of data, information and reports, and making recommendations depending on findings.
 Handle health and safety processes and queries as per ISO polices in coordination with Safety Officer.
 Contribute to HR projects such as introducing a new induction programme.
 Preparation of monthly payroll.
 Manage the absence recording system.
 Provide support in investigations for disciplinary and grievance procedures.
 Development and maintenance of human resource policies and procedures.
 Provide HR administration support to corporate directors.
 Carry out any other reasonable ad hoc duties in order to support the HR department.
 Booking of tickets and travel arrangements for employees travelling on leave.
 Administration of complete visa process such as typing of new visa documents for processing, New-work permits / renewals, residence card, Emirates ID etc.
 Management and maintenance of camps, staff accommodation, attending to basic amenity problems and MIS reporting - preparation of reports as per ISO and company HR policy.

 Trained management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions
 Devised creative and cost-effective incentive and morale-boosting programs that increased employee satisfaction and productivity.
 Performed all assigned duties and fully assisted HR Manager in performing his duties
 Analyzed human resource program design to anticipate and minimize problem areas
 Handled labour relations, contract negotiation and administration and insurance coverage
 Oversaw contract negotiations with the bargaining unit
 Served as liaison advising on all human resource issues
 Effectively resolved all employee relations' issues and addressed concerns
 Directed employee benefits including compensation, insurance, and retirement planning
 Organized, tracked, and conducted 90 day, six-month, and annual reviews for all new employees
 Experienced in various computer programs and the Internet
 Documented all employees' training
 Experienced minimal opposition from the union due to fair administration of benefits.

04.07.07- 30.08.08 Grand Hyatt Muscat
Guest Service Officer



Guest Service at Reservation Department (shifts):

- Answer calls and reply to the email and Faxes regarding room booking.
- Communicate with front office and sales & marketing department.
- Checking the arrival list for each day and prepare the report for the front office.
- Organizing the files.
- Prepare the letter purchase order for the company (LPO).
- Organizing and communicate with concierge department regarding the Transfers and luggage for the guests.

Guest Service Officer at Business Center & Executive Office (shifts):
- Taking care of the internet prepaid card and meeting room.
- Scanner/printing/copier /binding/faxes and others.
- Send DHL for employee and Staff, prepare the DHL reports
- Prepare the welcome cards for VIPs Customer and loyalty’s Customer every day.
- Type latter for guest.
- Response of the conference meeting room.
- Answer the calls and pass it to the Resident Manager and General Manager(orally & written by emails)
- Organize the meeting for the General Manager with Head Departments and with other General Manager of the hotels.
- Respond to the emails and faxes.
- Print some reports for the General Manager related to the sale, cancelation, arrivals and departures etc.
- Prepare the medical form for the GM and family
- Prepare the requisitions for (Resident Manager/General Manager/Business Center)
- Make sure of the main email of Grand Hyatt and send it to the concern departments.
- Checking the guest commend books & Reply to the guest Commend (email or post) with assistance of the General Manager, director of rooms.
- Investigate about any problem or issue related to customer and provide the evidence if it available and pass it to the general manager or concern department for an action.
- Organize the paper that which needs to be signed with general manager and then send it to the concern Dep.
- Check the rooms and public areas and prepare the report to the General Manager, Director of rooms, Assistance of Director of rooms and Manger of Housekeeping
And then discuss it with above mentioned every week.

01.09.04 - 01.06.07 Mezoon Travel Company

1- MEZOON TRAVEL COMPANY & DIVISION: 2004-2007
Travel consultant (outbound):
- Answer the callas, reply to the emails and faxes regarding the holiday booking.
- Organizing & suggesting trips for honeymooner/families and other
- Organizing the flight and issuing the tickets
- Collecting cash from the customer and pass to the cashier
- Report to the account Department & travel and tourism Manager

Travel consultant (Royal Jordanian Airlines) counter:
- Organizing and suggesting available flight
- Quote the price
- Issuing tickets
- Collect cash and organizing report to the cashier
- Handling group for issuing tickets.
- Working at the airport (flexible time)
- Prepare the claim for lost thing at the aircraft

Secretary (GM) Royal Jordanian Airlines:
- Answer callas and pass the massages to the general manager.
- Reply the emails and write the latter (Arabic & English).
- Organize the GM Office.
- Organizing the files for the head office (Jordan), Airport and city office.
- Organizing General Manager Agenda and meetings.
- Prepare General Manager Expanses reports and medical forms and family.
- Prepare the cards for invitations.
- Prepare the requisitions for airport and city office.
- Receive the report from account Department and send it to Jordan
- Prepare the uniforms report for the employee and send it to Jordan
- Organize the meeting room at different hotels
- Organizing room booking at the hotel
- Organize the functions for the VIPs customer and loyalty customer for the Airlines.