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srinivasa chakravarthy vempali, SENIOR SERVICE SUPERVISOR

srinivasa chakravarthy vempali

SENIOR SERVICE SUPERVISOR·BISHARA ESTABLISHMENT L.L.C

Oman

Diploma, Electronics And Communication Engineering

Work experience

Total years of experience: 33 years, 9 months

SENIOR SERVICE SUPERVISOR

July 2003 - Present

BISHARA ESTABLISHMENT L.L.C

Muscat, Oman

July 2003 - Present

Attending to machine break down calls
Attending to preventive maintenance calls
Generating revenue through service contracts, consumables billing and through billable customers

Company industry:
Installation & Technical Services
Job role:
Customer Service and Call Center

CUSTOMER SERVICE ENGINEER

June 1997 - July 2006

MODI XEROX LTD.

Other

June 1997 - July 2006

Attending to breakdown calls of Xerox photocopiers
Attending to preventive Maintenance calls
Generating revenue through service contracts

Company industry:
Installation & Technical Services
Job role:
Customer Service and Call Center

SERVICE EXECUTIVE

August 1995 - June 1997

GODREJ PACIFIC TECHNOLOGIES LIMITED

Other

August 1995 - June 1997

handling authorised service providers service operations.
providing technical support
arranging trainings for the engineers
generating revenue through service contracts as per the targets

Company industry:
Installation & Technical Services
Job role:
Customer Service and Call Center

Service Manager

October 1993 - August 1995

LASER OFFICE SYSTEMS PVT LTD

India

October 1993 - August 1995

Job involved managing a group of 6 Service Engineers in day-to-day service activities and revenue generation through annual maintenance contracts.

Company industry:
Installation & Technical Services
Job role:
Information Technology

Customer Engineer

September 1992 - October 1993

MICROTECHNICS

India

September 1992 - October 1993

Job involved trouble shooting and maintenance of NETWORK electronic typewriters and FAX machines and revenue generation through maintenance contracts

Company industry:
Technical Maintenance & Repair
Job role:
Customer Service and Call Center

Education

State Board Of Technical Education

April 1991

April 1991

Diploma, Electronics And Communication Engineering

India

GPA (percentage): 73.85%

GPA (percentage): 73.85%

Got 73.85% in Diploma in Electronics & Communications Engg. Got 79.99% in Board Of Secondary Education Exam Awarded with National Merit award during secondary education for four consecutive years

Skills

Service Providers
Expert
Service Providers
Expert
Education
Expert
Education
Expert
Billing
Expert
Billing
Expert
Fax
Expert
Fax
Expert
Hands on experience on all types of office automation equipment s and x-ray baggage scanners
Expert
Hands on experience on all types of office automation equipment s and x-ray baggage scanners
Expert
Service Providers
Expert
Service Providers
Expert
Education
Expert
Education
Expert
Billing
Expert
Billing
Expert
Fax
Expert
Fax
Expert

Languages

English
Expert
Hindi
Expert
Arabic
Beginner

Training and Certifications

Certifications
HP-Laserjet Series
HP Designjet-Z series
HP Designjet -T series
EFI-ColorGuard

Training
Xerox color Production Devices
Xerox-Dubai
Epson large format printers
Epson-Middle East
HP Designjet and laserjet products service training
HP-Dubai