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Rahul Biswas, Operations Manager

Rahul Biswas

Operations Manager·Rahul Enterprise,

India

Master's degree, International Business

Work experience

Total years of experience: 10 years, 8 months

Operations Manager

August 2025 - Present

Rahul Enterprise,

Kolkata, India

August 2025 - Present

• Direct end-to-end factory operations spanning production planning, procurement, capacity utilisation, and
workforce deployment.
• Track cost, output, and quality KPIs to identify inefficiencies and guide process re-engineering decisions.
• Institutionalised lean manufacturing practices, reducing waste and improving operational efficiency.
• Cultivated vendor partnerships and led client acquisition to expand market presence and revenue streams.
• Enforced quality control and workplace safety standards across departments, ensuring compliance.
• Owned logistics, dispatch, and supply chain coordination to meet delivery and customer commitments.
• Led recruitment, onboarding, training, and performance management of factory personnel.
Company industry:
Industrial Production
Job role:
Management

Team Leader / Assistant Manager

January 2022 - January 2025

Co-operative Group Limited,

United Kingdom

January 2022 - January 2025

• Boosted team productivity by 25% through structured coaching and continuous feedback mechanisms.
• Reduced hiring cycle time by 20% through improved recruitment and onboarding processes.
• Analysed store performance, sales trends, and inventory levels to optimise availability and reduce shrinkage,
and support revenue growth by using operational tools and PDA device.
• Resolved customer issues swiftly, driving a 15% improvement in customer satisfaction metrics.
• Directed day-to-day store operations, ensuring adherence to policy, safety, and brand standards.
• Managed inventory levels, executed daily ordering processes, and tracked shipment milestones using the
stores ERP system to ensure optimal stock coverage, maintain high fill rates, and prevent product shortages.
Company industry:
Retail & Wholesale

Food & Beverage Assistant

January 2021 - January 2022

Tawa Restaurant,

United Kingdom

January 2021 - January 2022

• Supported front-of-house operations, order flow, and table service during high-volume periods.
• Executed POS transactions and payment reconciliation with precision to minimise discrepancies.
• Maintained UK food safety and hygiene compliance standards.
Company industry:
Catering, Food Service, & Restaurant

Co-Founder & Operations Manager

May 2015 - August 2021

Rahul Enterprise

Kolkata, India

May 2015 - August 2021

Played a pivotal role in establishing and launching a plywood manufacturing factory in collaboration with family members.

Contributed to the development of the business plan, including market research, feasibility studies, and financial projections.

Supervise the setup process, including sourcing equipment, negotiating contracts with suppliers, and managing logistical operations.

Implemented efficient production process, ensuring quality control standars and compliance with safety regulations.

Led marketing efforts including identifying target markets, developing promotional strategies, and building client relationships.

Manage day-to-day operations, addressing challenges, and optimizing workflows for enhanced productivity.
Company industry:
Manufacturing
Job role:
Manufacturing

Education

Anglia Ruskin University

June 2023

June 2023

Master's degree, International Business

United Kingdom

Dissertation: Major Challenges in Logistics and Retail Management in the UK - Analyzed supply chain disruption, labour shortages, rising transportation costs, and demand forecasting using The Co-operative Group as a case study, applied Resource-Based View, Stakeholder Theory, and the Technology Acceptance Model to recommend operational efficiency improvements.

Dr Bhimrao Ambedkar University (Agra University)

September 2020

September 2020

Bachelor's degree, Agriculture

India

Skills

INNOVATION

Intermediate

MSC SOFTWARE

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

Sales

Expert

Marketing

Expert

Administration

Expert

Microsoft Office

Expert

Business Development

Expert

Management

Expert

Payroll

Expert

Customer Care

Expert

Microsoft Excel

Intermediate

Negotiation

Expert

Project Management

Intermediate

Science

Expert

Accounting

Beginner

ADMINISTRATIVE SUPPORT

Expert

INTERNATIONAL BUSINESS

Expert

CUSTOMER SERVICE

Expert

LEADERSHIP

Expert

COORDINATING

Expert

MENTORSHIP

Expert

COACHING

Expert

Teamwork

Expert

INVENTORY MANAGEMENT

Intermediate

LOGISTICS MANAGEMENT

Intermediate

PRODUCTION PLANNING

Intermediate

WAREHOUSE MANAGEMENT

Intermediate

COMPOSITE MATERIALS

Intermediate

INVENTORY CONTROL

Intermediate

LOGISTICS

Intermediate

OPERATIONS

Intermediate

OPERATIONS MANAGEMENT

Intermediate

RETAIL MANAGEMENT

Intermediate

RETAIL OPERATIONS

Intermediate

VENDOR MANAGEMENT

Intermediate

WORKFORCE PLANNING

Intermediate

BUSINESS ANALYTICS

Intermediate

BUSINESS PROCESS MANAGEMENT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

MANUFACTURING OPERATIONS

Intermediate

RETAIL EXPERIENCE

Intermediate

Supply Chain Management

Expert

Warehousing

Expert

Procurement

Expert

Supply Chain

Expert

Retail

Expert

Merchandising

Intermediate

Banking

Intermediate

Operation

Expert

Production

Expert

Employee Relations

Expert

HR Management

Intermediate

Training

Expert

Human Resources

Expert

Recruitment

Intermediate

Data Entry

Expert

Languages

English

Expert

Hindi

Expert

Bengali

Expert

Training and Certifications

Certifications
Data Analysis
Customer Relationship Management (CRM) Certificate
Customer Relationship Management (CRM) Certificate
Customer Relationship Management (CRM) Certificate | Great Learning Academy | 2026
Great Learning Academy
Jun 2026