Branch Supervisor
Sharaf Exchange
Total years of experience :17 years, 2 Months
I Work as a branch supervisor, also this branch is corporate branch
• Supervising the performance of Head Cashiers and Branch Service Representatives, to ensure optimum productivity and high quality service to customers, so as to achieve the goals of the branch.
• Give direction and leadership, strategize, look into the operational and managerial functions.
• Responsible for Cash and Security Documents and also ensuring that the optimum cash balance is maintained at all times.
• Responsible of monitoring overall branch performance, like (target v/s achievement, staff allocation & productivity, Training staffs, MIS reports, Income & Expenses etc.)
• Responsible for growing customer base, customers and business relationships through internal and external marketing programs.
• Review and authorize all documents (originals and scanned) pertaining to New Account opening, Remittances, Foreign Currencies etc. before forwarding it to H.O. for processing.
• Responding to inquiries from AML Unit in a timely manner.
• Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately.
• Maintain good public relations with customers and the community.
• Managing difficult situations with customers and providing them with a resolution, information or additional options.
• Assisting the team by performing the task with them.
• Ensure Internal Control procedures are in place at all times.
• Reporting of any untoward incident to the related department heads and top management.
• Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheque, Branch's stamps, etc.
• Promotes all the products to the customers and cross sell referrals like western Union, Instant cash, Transfast, WPS, DU, Etisalat, Sewa, Credit card (all bank of UAE) and My HD bill payments & recharge, Mobile recharge for all countries, Labor Guarantee, National bond, Vat payment .
• Maintaining of filling of different transfer receipt, Preparing & sending day end report including RTA, SALIK, National Bond& daily sales report to the Directors.
• Disburse salary to the customers.
• Follow the fraud prevention and security measures strictly abide by the UAE central bank regulations against the money laundering and financing terrorism.
• MIS reporting to the Directors.
• Other duties as assigned.
Responsible for Accounts of 11 Branches in East India.
Accounts Finalization upto Trial Balance.
Prepare Monthly Profit /Loss of Branches & Various MIS Reports
Debtor & Creditor Management
Done Payroll Maintenance,
Done activity report month wise.
Daily cash & Bank Handling
Reconciliations like Bank, Debtors, creditors, Ho & Branch.
Vendor Bills checking & quotations Approvals
Outstanding Control & follow-up.
All types of statutory formalities like Sales tax, Excise duty, F.Form, C.Form Collection & Maintenance..
Income tax Assessments
Computation of TDS, Service Tax, Professional Tax, PF, ESI
Internal Auditing related work (Ledger scrutiny done).
Making Invoices
Daily Cash & Bank Handling
Vendor Bills checking
Maintain Dispatch
Prepare Monthly Profit /Loss of Branches & Various MIS Reports
Computation of TDS, Service Tax, Professional Tax, PF, ESI
Maintain Registers of Dispatch, Stock inward & Outward
Making Challan, GRN & Purchase orders
Reconciliations like Bank, Debtors, creditors, Ho & Branch.
control Party outstanding
Online Way Bill prepare & processing. ( part 1 & Part 2.).