راهول دالميدا

Spearheaded internal sales activities and customer contacts; developed quotations and proposals in ERP / Netsuite
Analysed & requested for quotation (RFQ), including commercial & technical specifications to develop effective, accurate & professional quotations through Oracle (Netsuite)
Performed RFQ logging, management reporting, status follow-up with the customers
Prepared final proposals in a timely manner; rendered assistance by clarifying any deviations, assumptions or exceptions to customer’s project specifications
Managed the Tenders & Tender Documentation
Created rental and sales jobs; collected rental/sales POs and updated in corresponding jobs
Prepared end-user documents, export license documents and pre-qualification documents
Checked LPO’s and delivering it along with respective time sheets for invoice
Developed Purchase Requisition, Product Creation Request, BOMs/ Production Orders and Credit Note Requests
Guided & supported the Corporate Governance Department to provide excellent services that are timely, accurate, compliant and consistent with leading practice
Prepared tenders & contracts for companies like ADNOC, Etihad Rail, Dubai Petroleum, TAKREER, GASCO, EGA & so on and submitted pre-qualification documents
Training and guiding assist sales coordinator, sales coordinator and senior sales coordinator in various day to day activities.
Specialized in Handling major and overseas projects for key clients.
Identifying and tracking upcoming projects for earlier business approach from DMS and Emirates Tenders.
Assisting marketing team by providing details/photos of completed jobs for creating appearance on social media platforms.
Planning, costing, budgeting, execution and invoice of various projects

Contributing in key account management including customer segmentation, product positioning & sales cycle management; offering extensive support with key focus on customer retention/satisfaction
Managing service operations for rendering quality and providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT and accuracy
Performing several roles like finding new process, determining gaps in existing process and implementing new business processes
Keeping track of customer orders, request and email correspondence.
Replenish knowledge of industry, products and field.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Build sustainable relationships and trust with customer accounts through open and interactive communication