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Rahul Joshi, IT Manager

Rahul Joshi

IT Manager·Reliance Industries Ltd

India

Higher diploma, Computer Engineering

Work experience

Total years of experience: 13 years, 5 months

IT Manager

November 2016 - Present

Reliance Industries Ltd

Navi Mumbai, India

November 2016 - Present

• Lead comprehensive IT infrastructure operations and enterprise monitoring across a vast environment of over 20, 000 servers, encompassing on-premise data centers, Azure cloud, and hybrid solutions, achieving 99.9%+ uptime for critical systems.
• Championed the deployment and integration of the OpsBridge suite (OMi, OBM, Optic DL) and ELK Stack, leading to a 35% decrease in Mean Time to Detect (MTTD) and enhanced SLA compliance.
• Designed and optimized monitoring frameworks, improving operational efficiency and response times.
• Fostered a culture of continuous improvement in IT service management (ITSM) practices, aligning infrastructure strategies with business goals.
• Collaborated with cross-functional teams to ensure seamless integration of monitoring tools and processes.
Company industry:
Oil & Gas
Job role:
Oil and Gas

System Administrator

January 2013 - November 2016

CMC Ltd & ASM Enterprise Technologies Ltd

Navi Mumbai, India

January 2013 - November 2016

• Oversaw and optimized multi-vendor server hardware (HP, Dell, IBM, Sun) and operating systems within a large-scale enterprise, ensuring seamless operations.
• Implemented and managed High Availability (HA) and Distributed Resource Scheduler (DRS) environments to enhance system reliability and performance.
• Spearheaded the support and maintenance of monitoring tools such as WhatsUp Gold, HP Insight Remote Support (IRS), and Dell OpenManage Enterprise (OME) for proactive fault management and rapid issue resolution.
• Directed server provisioning, decommissioning, and lifecycle management processes to streamline operations and enhance resource utilization.
• Championed best practices in IT infrastructure management and ITSM, driving improvements in service delivery and operational efficiency.
Company industry:
Telecommunications
Job role:
Information Technology

Education

MSBTE

January 2012

January 2012

Higher diploma, Computer Engineering

India

Skills

System Analysis
Intermediate
System Analysis
Intermediate
Server Monitoring
Intermediate
Server Monitoring
Intermediate
IT Project Management
Intermediate
IT Project Management
Intermediate
Incident Management
Intermediate
Incident Management
Intermediate
Root Cause Analysis
Intermediate
Root Cause Analysis
Intermediate
SiteScope
Expert
SiteScope
Expert
IT Infrastructure Management
Intermediate
IT Infrastructure Management
Intermediate
Data center operations
Intermediate
Data center operations
Intermediate
IT Infrastructure services
Intermediate
IT Infrastructure services
Intermediate
IT Audit
Beginner
IT Audit
Beginner
IT Governance
Beginner
IT Governance
Beginner

Languages

English
Expert
Hindi
Expert
Marathi
Native Speaker

Training and Certifications

Certifications
Approved Distance Education

Hobbies

  • Cooking
    I love to cook my favorite dishes whenever I am in the chef mode.