Learning and Development Manager
Bank Muscat
Total years of experience :20 years, 4 Months
Training Needs Analysis
Learning Delivery
Talent Management
Deployment of Company wide Learning Management System
Vendor Management
Curriculum Design
1.Strategy Formulation: Designed and implemented the set-up of a world-class Academy within RBS India in collaboration with the London Office, the Hay Group, and Senior Leaders in the Company. 2.Trainings through Expert Panels: Led the creation of highly-customized training content in Financial, Technological and Behavioral programs by collaborating with SMEs across the company/Industry to provide both Instructor-Led trainings and Online Learning; This led to: 140% year-on-year increase in training hours imparted and over USD 130, 000 in cost savings
3. Internal Consultant: Worked across departments to solve business problems by conducting root causes analysis. Projects Included: Reducing Turn Around Time for Personal Loans through Automation, increasing sales of top-up loans through direct sales team, improved UX of Credit Cards Website, and improved selling skills of RMs in Priority Banking
4. Vendor Management: Identified and liaised with global vendors for conducting highly specialized Leadership and Management Programs. Created a Preferred Supplier List of 15 best-in-class vendors after filtering them across 7 criteria including competency, experience, trainer profiles, references, pricing, and proof of concept trainings
5.Leadership Programs: Facilitated and organized CXO Level Leadership programs that focused on Job Assignments, Mentoring, Executive Coaching, 360 Degree Feedback, Action Learning Projects
6. Project Management: Managed high-profile training programs that cost over GBP 40, 000 each in collaboration with external vendors from US/UK
7. L&D Portal: Designed the L&D Portal on Sharepoint Framework to make it a one-stop shop for staff to view all L&D Programs offered (in-house/external).
Evalueserve, Gurgaon, India Jan 09 to March 2011
Business Development Manager, Middle East & South Africa
Evalueserve is a leading professional services firm with a Fortune 500 clientele and a strength of 2600 employees across India, China,
Chile, Switzerland and Romania. It was established in December 2000 by ex-McKinsey and IBM Alumni and is privately held.
• Revenue Growth: Grew the business 80% Y-O-Y in 2011 and 60% Y-O-Y in 2010; sold Research Desks with multiple
FTEs (FTE - Full time Equivalent) and established Key Accounts
• Market Entry Strategy: Formulated strategies to enter the market with emphasis on sourcing sustainable business from
Institutional Clients
• Synergistic Selling: Customized solutions that used the company's synergistic capabilities including primary/secondary
research, analytics, intellectual property and a global expert network to effectively address our client problems
• Marketing Collaterals: Co-authored 2 white papers and 3 Newsletters to showcase Evalueserve's expertise in areas relevant to the Middle East and Africa including Real Estate, Energy, Mining, and Banking
Various