Business Development Manager
Dell Technologies
Total years of experience :11 years, 9 Months
Drove the ARTM (Alternate Route to Market)
Business by maintaining the relationship with
existing accounts and also identifying new
accounts with opportunities of developing the
business
Identify areas of improvement in the existing
Business process to provide a better Customer
Experience
Achieve the set targets to improve the business
growth.
Established relationships with key decision-makers
within customer's organization to promote growth
and retention.
Identified and pursued valuable business
opportunities to generate new company revenue
and improve bottom line profit.
Generated new business with marketing initiatives
and strategic plans.
Reached out to potential customers via
telephone, email, and in-person inquiries.
Negotiated and closed long-term agreements
with new clients in assigned territory.
Achieved sales goals and service targets by
cultivating and securing new customer
relationships and improving business by 10%
Organized promotional events and interacted
with community to increase sales volume
Help drive better customer Experience
Help with Intensive support to Assisted sales team
and will extra focus on new hires during first three
months of their joining, communication of toolschanges/
updates, Testing Tools-implementing
Escalation management in the absence of
Manager
Support managers on weekly meetings, Project
ownership and management.
Achieved top performance by strategically
adapting to rapidly changing, competitive
environment.
Managed recruitment, training and development
for highly effective sales team.
Assessed training program effectiveness on
regular basis and improved upon deficient areas.
Trained and mentored 10 new joiners on sales
and account management practices to reduce
process lags and enhance performance,
efficiency and profitability.
Designed and implemented sales training
program and documentation.
Manage high volume inbound sales leads by
telephone, web or email
Maintain good business relationships with
customers to conduct needs analysis, relay
product information and provide technical
specifications and quotations
Identify, evaluate, and recommend alternative
business solutions to customers
Use in-depth knowledge of company
technology, products and services to become
trusted business advisor for customers
Achieve set targets by selling Dell solutions.
Attained sales quotas consistently through
tenacious dedication to always seeking new
business and efficiently closing sales and over
achieving set targets by 150% on average.
Incorporated new products seamlessly and
integrated offerings into routine sales calls.
Set and exceeded inside sales goals by
2015-08 -
2021-03
Verbal and written
communication
Strategic planning
New Business Development
Revenue Generation
Relationship building and
rapport
Relationship building and
management
Education
Certifications
establishing ambitious targets and motivating
sales representatives.
Collaborated with suppliers to fulfill customers'
routine inventory needs and handle special
requests.
Captured business by explaining, demonstrating
and highlighting products through conversations
and formal presentations.
Contributed to team success by helping train and
motivate less experienced team members.
Matched customers to products based on
in-depth understanding of different business
models and needs.
Prospected new leads with high level of
outbound calls to both cold and warm contacts.
Serviced accounts regularly to keep revenue
high and capitalize on cross-selling opportunities.
Attend client meetings and assist with determination of project requirements ■ Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules ■ Chair site meetings and distribute minutes to all project team members ■ Track the progress and quality of work being performed by design disciplines/trades ■ Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures ■ Effectively and accurately communicate relevant project information to the client and project team ■ Ensure clients’ needs are met in a timely and cost effective manner • Review field inspection reports throughout the lifecycle of the project
■ Issue Contracts, Letters of Intent, Purchase Orders, etc.
■ Maintain Contract Execution Tracking Log ■ Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval ■Track & manage contemplated change notices and change orders in the database
■ Prepare substantial completion certificates and ensure all required project close out documents are obtained • Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
■ Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations.
■Investigate and Diagnose Issues ■ Identify, track and resolve issues ■Maintain strong communication amongst the various groups ■ Manage strong data and process integrity ■ Drive resolution for issues around Laptop support, desk top support, Application support.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.■ Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products■ Diagnosis & resolving of the Microsoft Office problems and troubleshooting.
■ Verifies warranty entitlement and determines appropriate action.
■ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. ■ Documents problems in the support solution database for diagnostics and solution implementation. Provides remote deployment.
Manage all the outgoing and incoming materials ■ Usage of materials by the labors■ Site inspection when needed