Rahul Kumar

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritising and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.

• Monitor the operation and security of all computer hardware and ensure that it is operating properly.
• To carry out and arrange for necessary maintenance and repair work.
• Provide first line support for all computer hardware, MS Office applications and workstations.
• To assist guests with technical issues when using High Speed Internet facilities in guest and conference rooms, Internet terminals provided by the hotel or other general issues.
• To assist with routine system administrative tasks and respond to all IT Calls in a timely manner.
• Ensure that all software runs with no output errors, no response time problems and functioning
according to specifications.
• Maintain the documentation of the Information Technology (Network, PABX System, User Forms & All related Applications).
• Follow company policies related to security and operation of the computer system to ensure business safety and integrity.
• Maintains Audio & Video system in all meeting rooms.
• Maintains a Helpdesk log for problems and repairs, ensuring action is taken at the earliest to minimize any operational disruption.

• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Prepares users by designing and conducting training programs; providing references and support.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Protects organization's value by keeping information confidential.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests.