رائد الزايدي

-Engaged in continuous professional development in digital transformation, IT
governance, and enterprise IT practices through structured programs on Coursera.
-Providing independent technical consultation to professionals across multiple
organizations, supporting real-world IT challenges and decision-making.
-Advising on IT best practices, operational improvements, and aligning technology
solutions with business objectives.
-Supporting system optimization, troubleshooting, and infrastructure-related
improvements through practical guidance.
-Strengthening expertise in bridging the gap between business needs and IT
capabilities.
-Building hands-on lab environments to simulate real-world scenarios and enhance
technical problem-solving skills.
-Applying practical knowledge through simulated enterprise environments using EVE-NG
for network design and troubleshooting.

Team Leader - IT | CST (via Takamol Co.)
Led the IT support team, managed daily technical operations, resolved system and network issues, and supported infrastructure projects to enhance performance and service quality within CST.

• Led and supervised IT teams to achieve operational and strategic objectives in alignment with IT governance
frameworks.
• Implemented IT governance practices, ensuring compliance with organizational policies, standards, and
regulatory requirements.
• Directed and managed IT infrastructure, including networks, systems, and cybersecurity, ensuring stability,
availability, and compliance.
• Planned and delivered IT projects within defined timelines while adhering to governance and risk management
controls.
• Analyzed complex technical issues and made informed decisions to resolve operational challenges and support
business continuity.
• Coordinated and communicated with stakeholders and cross-functional teams to align IT initiatives with
organizational goals.

1. Business Operations Leadership:
• Oversaw full operational and administrative functions of the Umrah services platform, ensuring smooth coordination between technical, customer service, and field teams.
2. Digital Platform Management:
• Supervised the development, deployment, and maintenance of the company’s online booking and service platform, enhancing the digital experience for pilgrims and agents.
3. Strategic Planning & Execution:
• Defined company vision, strategic goals, and growth roadmap, aligning service offerings with market demand in the religious tourism sector.
4. Team Building & Supervision:
• Recruited and led cross-functional teams including IT, operations, marketing, and customer care, fostering a performance-driven work culture.
5. Process Optimization & Technology Integration:
• Streamlined internal workflows by integrating digital tools for task management, reporting, and client coordination, increasing operational efficiency.
6. Stakeholder & Vendor Management:
• Built and maintained strong relationships with Hajj & Umrah operators, hotels, and transport providers, negotiating service-level agreements and partnerships.
7. Financial Oversight:
• Managed company budgets, controlled operational costs, and implemented revenue models that ensured profitability and long-term sustainability.
8. Customer Experience & Service Quality:
• Designed customer service standards and digital feedback mechanisms to improve satisfaction, resolve complaints, and retain clients.
9. Regulatory Compliance:
• Ensured full compliance with Saudi Ministry of Hajj & Umrah regulations and digital service protocols, including data privacy and operational licenses.

• Managed operations and digital systems for Umrah service platform.
• Direct and manage the end-to-end Umrah services including transportation, lodging, catering, and ground
operations.
• Develop and implement the companys strategic plans in line with Saudi Vision 2030 and the Ministry of Hajj and
Umrah regulations.
• Oversee financial management, budgeting, and resource allocation to ensure profitability and sustainable
growth.
• Establish and maintain strong partnerships with government agencies, hotels, transport operators, and service
providers.
• Implement and monitor quality control systems and compliance frameworks to ensure adherence to local and
international standards.
• Lead digital transformation initiatives such as online booking platforms, mobile applications, and real-time
service tracking systems.
• Recruit, mentor, and develop staff, fostering a culture of high performance and continuous improvement.
• Provide regular performance reports and strategic recommendations to the Board of Directors.
• Ensure pilgrims receive exceptional service experience through the adoption of global best practices in
hospitality and customer care.

Responsibilities overseeing all technology operations and evaluating them according to established goals, devising and establishing IT policies and systems to support the implementation of strategies set by upper management, analyzing the business requirements of all departments to determine their technology needs, purchase efficient and cost effective technological equipment and software, Inspect the use of technological equipment and software to ensure functionality and efficiency, identify the need for upgrades, configurations or new systems and report to upper management, coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance, crate and control budget and report on expenditure, assist in building relationships with vendors and creating cost efficient contracts

Responsibilities overseeing all technology operations and evaluating them according to established goals, devising and establishing IT policies and systems to support the implementation of strategies set by upper management, analyzing the business requirements of all departments to determine their technology needs, purchase efficient and cost effective technological equipment and software, Inspect the use of technological equipment and software to ensure functionality and efficiency, identify the need for upgrades, configurations or new systems and report to upper management, coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance, crate and control budget and report on expenditure, assist in building relationships with vendors and creating cost efficient contracts

• Led the IT function supporting approximately 250-500 employees, ensuring reliable delivery of infrastructure,
enterprise systems, cybersecurity, and digital services.
• Developed and executed the IT strategic vision and technology roadmap aligned with corporate objectives and
Saudi Vision 2030 direction.
• Established IT governance and digital governance controls (policies, standards, compliance, and decision-making
frameworks) to strengthen security, business continuity, and operational discipline.
• Achieved approximately 5%-15% annual reduction in operational costs through digital governance, improving
controls, standardization, and IT service management efficiency.
• Led digital transformation initiatives including ERP implementation, cloud migration, automation, and adoption
of emerging technologies (AI/IoT where applicable).
• Managed an annual IT budget of approximately SAR 4, 000, 000, optimizing spend allocation and maximizing
return on investment (ROI).
• Directed and delivered an IT project portfolio totaling approximately SAR 2, 000, 000, ensuring scope control,
timeline adherence, and quality outcomes.
• Provided structured reporting to executive leadership and the Board on IT performance, risk posture, and
emerging technology trends.
• Led, mentored, and developed IT leadership and technical teams, fostering a high-performance and innovative
culture.
• Built and maintained strong vendor relationships, negotiated contracts, and managed service-level agreements
(SLAs).

• Managed end-to-end IT operations for a 330-room luxury hotel, supporting 500-600 users, ensuring uptime for
guest services and core hotel operations.
• Administered and supported Opera PMS to ensure stable front-office operations, user access, and daily system
availability.
• Managed OSIS system and ensured continuity of related operational processes and system availability.
• Supported hotel communication/call management systems (Account/Call Manager), ensuring reliable service
and timely issue resolution.
• Delivered and maintained hotel Wi-Fi services using Aruba solutions, including coverage/performance
monitoring, access control, and troubleshooting to meet guest experience expectations.
• Supported MICROS systems for room service operations, ensuring availability, system stability, and operational
continuity.
• Led troubleshooting for network and system incidents across hotel areas (guest rooms, front office, back office),
reducing downtime and restoring services quickly.
• Implemented operational security practices (access controls, endpoint protection coordination, patching follow-
up, and incident handling) to strengthen cybersecurity posture.
• Managed vendors and service providers, tracked SLAs, and coordinated escalations to ensure timely support and
stable service delivery.
• Managed IT assets and lifecycle (procurement coordination, inventory, replacements, licensing), optimizing cost
while maintaining service quality.
• Established IT procedures and change controls (Incident/Problem/Change practices) to improve reliability and
reduce recurring issues.
• Provided regular reporting to hotel leadership on IT service performance, operational risks, and improvement
initiatives.

installing and configuring server’s hardware operating systems and applications monitoring, maintain servers, and networks. talking staff through a series of actions either face to face or over the telephone, help resolve issues troubleshooting servers and network problems and diagnosing and solve hardware/software faults 
replacing parts as required providing support including procedural documentation a relevant report 
following diagrams and written instructions to repair a fault or set up a system supporting setting up new users’ accounts and profiles and dealing with user right in active directory issues building new group police for company, taking my team to working continuously on a task until completion (or referral to the parties, if appropriate keep communicates each other) prioritizing and managing many open cases at one time rapidly establishing a good working relationship with customers and other professionals e.g. software developers testing and evaluating new technology.
conducting electrical safety checks on computer equipment implementation new system from Fidelio to opera handling BTC system, lead and manage IT tea

Technical support

• Delivered technical support and troubleshooting for desktop systems and peripherals.