Sales Operations Manager
Alaseel
مجموع سنوات الخبرة :8 years, 6 أشهر
Prepared operational plans and programs to implement daily operations and ensure the achievement of the general strategic vision.
Developed a framework for strategic initiatives and collected information and data to facilitate performance measurement and strategic reviews.
Defined and managed standards and specifications to ensure the efficiency and effectiveness of all necessary activities.
Contributed to the preparation of budgets, managed revenue growth and margin, and followed up on audits.
Followed best practices and methods to plan all recent initiatives and projects in coordination with officials.
Created alternative scenarios related to the entity's strategic initiatives and plans, followed up on their implementation, and linked them with various other work systems.
Participated with the concerned units within the entity in amending the organization structure in coordination with the competent authorities.
Supervised the review of quality standards in internal operations and addressed problems affecting workflow.
Directed and supported departments regarding the mechanism used to implement plans. Measured the performance of more than 150 employees, identified areas of deficiencies and weaknesses, and proposed corrective interventions.
Observed and motivated employees' performance, enriching the outstanding and supporting the low performers to provide a balanced and effective work environment.
Held periodic meetings with department heads and discussed procedures that will support the work process and improve its results.
Wrote periodic reports on activities, achievements, and proposals for performance development and submitted them to the Director.
Translated the company's main objectives into local tactical plans to implement sales activities and increase revenue.
Managed 28 retail branches and 20 WS branches.
Analyzed local market trends and competitor activity to identify potential customers for the business. Built relationships with existing clients while ensuring attraction of new ones.
Participated in trade fairs and social media events to promote available services.
Supervised the closing of sales operations and conducted post-sales follow-up to ensure customer satisfaction with the services provided.
Understood customers' problems, listened to their complaints, identified their root causes, and developed solutions.
Coached and developed the local sales force, as well as planning for succession and stockpiling future talent.
Managed employee performance in accordance with company policies and procedures. Analyzed sales and marketing data, collected sales reports, and analyzed and summarized them for reporting to the manager.
Produced accurate and timely reports that met the needs of the Sales Manager and Senior Management
Determined appropriate strategies to implement the goals and developed the corresponding activities to implement them accurately.
Studied the market's need for sales and provided them in line with the objectives and requirements. Organized product promotions and used appropriate means of presentation. Supervised the completion of sales deals.
Distributed tasks to the work team, provided directions and ensured that they were implemented according to the specified schedule.
Developed incentives for sales representatives, to create a challenge to achieve the highest possible percentage of sales.
Followed up on feedback and customer opinions about sales.
Monitored sales and prepared special reports.
Worked on monitoring performance and analyzed budgets, sales, and performance indicators. Adhered to sales targets, profit, margin, and budgeted value were achieved.
Dealt with cases of employee turnover and ensured an attractive work environment that encourages production.
Managed modern merchandising by controlling waste and returns, adhering to Planogram presentation, and resolving space and billing issues.
Ensured compliance with all matters relating to the rules, regulations, and conditions of the trademark.
Supported the sales department with administrative tasks to ensure that the desired goals were achieved.
Scheduled work, set priorities, and implemented them in a balanced manner.
Processed customer requests and delivered products to them in a timely manner.
Answered questions or responded to inquiries from clients and provided information.
Directed feedback from customers to departments for informed decision-making.
Documented customer invoices and payments.
Ensured compliance with all quality standards and requirements during the implementation of multiple tasks.
Developed proposals that contribute to improving the work mechanism.