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Raineir Rosales, Customer Service Coordinator

Raineir Rosales

Customer Service Coordinator·we will fix it

United Arab Emirates

High school or equivalent, Mathematics and Science

Work experience

Total years of experience: 1 years, 5 months

Customer Service Coordinator

April 2025 - Present

we will fix it

Dubai, United Arab Emirates

April 2025 - Present

Managed end-to-end scheduling, logistics, procurement, and cross-functional coordination for multi-trade maintenance operations while ensuring compliance and workforce efficiency
Company industry:
Telecommunications

Service Coordinator

January 2025 - Present

We Will Fix It LLC

Dubai, United Arab Emirates

January 2025 - Present

• Optimized daily scheduling for multi-trade technicians (HVAC, plumbing, electrical, general maintenance),
improving booking efficiency and reducing technician idle time during low-demand periods.
• Collaborated with Purchasing to pre-verify parts availability for scheduled jobs, minimizing delays, missed visits, and
technician callbacks across all service lines.
• Managed inter-department logistics, including van transfers and HR scheduling support, ensuring seamless
coordination between service, parts, and admin teams.
• Prepared comprehensive job packs and confirmed appointments in advance, reducing last-minute cancellations and
equipping technicians with complete job information for first-visit resolution.
Company industry:
Technical Maintenance & Repair

Education

The Philippine School Dubai

May 2019

May 2019

High school or equivalent, Mathematics and Science

United Arab Emirates

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
FACILITY REPAIR AND MAINTENANCE
Intermediate
FACILITY REPAIR AND MAINTENANCE
Intermediate
HVAC
Intermediate
HVAC
Intermediate
JOB SCHEDULING INVENTORY MANAGEMENT
Intermediate
JOB SCHEDULING INVENTORY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PLUMBING
Intermediate
PLUMBING
Intermediate