IT Services Technician
Servcorp
Total years of experience :5 years, 9 Months
• Administered client VLANs and the Cisco IP phone system for Middle East sites using Cisco Call Manager and Cisco Unity Communications. Conducted regular network audits
• Provided hands-on IT support for both staff and clients. Virus removal, printer driver setup, email configuration, etc. Setup and maintained websites and email services of the clients
• Troubleshooting of network, software and hardware issues via the ticketing system, telephone and email
• Coordinated with technicians for the installation / maintenance of satellite TV and access control systems
• Managed the purchasing of IT equipment for Servcorp and its clients
• Managed IT aspects of the company for start of operations
• Planned the layout of the IT data center / server room and tellers' counters (e.g.
required devices, electronic & network cabling)
• Purchased various computer and electronic devices for company operations: desktop
computers, laptops & servers; custom software for HR, money exchange & remittance; CCTV & Security System; Time Attendance System
• Coordinated with IT departments of various money service agents / correspondents for setting up money services (e.g. Western Union)
• Trained of Staff on company and money service software
• Managed the company domain & network. Administration of users' logins and security policies
• Set up the biometric (fingerprint) reader system and integrated it with the company
software
• Developed an exchange rates display board program (programmed in C# computer
language) that updates the rates from the company software via network
• Ensured that the software system followed AML (Anti Money Laundering)
compliance before approving it
• Managed IT assets of Al Zaman Exchange e.g. printer maintenance, computers
(desktops, laptops & servers) and all licensed software
• Maintained CCTV & security system
• Maintained the reliability of the system through backups.
• Administration of user logins for various online products
• Provided support to staff about the company software and the different remittance
services provided by Al Zaman Exchange.
• Updated the company's software on the computers at all the branches when a new
version was released
• Managed digital certificates (software licenses) required for access to online
remittance services
• Trained staff on remittance products (e.g. Western Union Money Transfer)
• Ensured compliance with Microsoft's policy on Software Piracy and upgraded all
Microsoft products in the company to new versions with genuine licenses
• Developed a password generator (using C# computer programming langeuage) that
helped to safeguard the logins while maintaining complexity requirements
• Coordinated with the developers in resolving any design / operational issues with the company software
Studied 1 year at the technical institution of MFI for the CCNA associate certification. Took an additional license exam for CCENT (Cisco Certified Entry Network Technician) and achieved good results of approx. 95% in both CCNA and CCENT exams.
1987 - 2000 Sacred Heart School Isa Town, Bahrain • High School Diploma (GCSE certified), Graduated with honors in General Science and Mathematics