Raj Balabantaray

Reporting to CTO | Partnering with CMO, VP & AVP
• Accelerated Delivery: Compressed delivery timelines by shipping 2 major Data & AI phases within 4 months, restoring momentum. Enterprise Program Leadership: Orchestrated large-scale technical programs spanning Marketing Technology, AI Analytics, Data/BI, and
Core Emerald Platforms, translating business strategy into resilient, scalable, & high-performance technical execution across global teams. AI Copilot Analytics Platform: Conceived and launched an AI-first Emerald platform from inception, establishing vision, roadmap,
operating model, and delivery structure where no prior framework existed. Dept at AI/ML lifecycle management and MLOps/LLMOps,
including rapid prototyping, model fine-tuning, monitoring, retraining frameworks, and deploying explainable AI solutions for diverse
domains like legal, transportation, insurance, pharmaceuticals, and financial services. Team Enablement: Assembled cross-functional teams across Hyderabad, Noida, Chennai & Isreal, forming a cohesive analytics delivery engine. Data & AI Program Turnaround: Rescued a stalled Data & AI program after seven months of inactivity by diagnosing root causes,
realigning strategy, and reconstructing delivery governance. Solution Design & Architect: Mentored and guided cross-functional teams (80+ members) across architecture, AI engineering, and
delivery, improving solution quality and reducing delivery risk. Designed and governed AI/ML, GenAI (RAG), and agent-based
architectures, enabling intelligent document processing, analytics, and automation use cases across regulated environments. Cross-Functional Orchestration: Mobilized execution across seven specialized teams, Data Engineering, Machine Learning, Power BI,
Tableau, Product, Backend Engineering, and DevOps. Data Quality: Refined event design, elevated tracking accuracy, and stabilized reporting reliability across analytics and Azure ecosystems. Core Platform Engineering: Governed roadmap ownership and delivery for seven mission-critical backend platform services
supporting all games, maintaining reliability, scalability, performance, and controlled releases. Platform Change Management: Channeled all cross-Emerald platform changes as the single accountability owner, minimizing
operational risk and service disruption. Executive Stakeholder Interface: Partnered directly with the Director of Engineering, Senior Vice President, and Head of QA to align
delivery readiness, quality benchmarks, and release assurance.

• Leadership & Team Management: Spearheaded the formation of a professional web development team and led end-to-end delivery of
diverse web projects across multiple industries and managed a team of four developers and coordinated cross-functional support teams to
maintain and enhance client web assets.
Collaborated closely with marketing managers and art directors to ensure timely, budget-conscious project execution and contributed to
company-wide strategies on web development and SEO, aligning technical solutions with business goals.
• Project Delivery & Web Development: Led full lifecycle website development including design, architecture, development, deployment,
and ongoing maintenance and delivered scalable web solutions across multiple formats like Autodesk platform, corporate websites,
Promotional landing pages, Intranet applications, Presentation websites.
• Designed, developed, and optimized websites for high performance, functionality, and superior user experience.
• Infrastructure & Performance Management: Monitored and maintained web servers and ensured technical performance across web
based and desktop applications and Implemented effective SEO strategies to improve website visibility and performance.
Continuously optimized web systems for scalability, reliability, and speed.
• API Integration: Designed and implemented API integrations between Autodesk products and .NET-based applications. Troubleshot and
debugged API-related issues. Collaborated with Autodesk support teams to resolve integration issues.
• Technical Leadership: Led technical design and implementation of .NET-based applications integrated with Autodesk products. Mentored
and guided team members on technical best practices. Conducted code reviews and ensured adherence to coding standards.

• Technology: Led the design, development, and delivery of large-scale, complex software applications using .NET frameworks and
technologies. Mentored and guided junior team members, promoting best practices, and ensuring high-quality standards.
Collaborated with senior stakeholders to drive technical vision, architecture, and strategic planning. - Technical Leadership: - Led
multiple projects simultaneously, ensuring timely and successful delivery.
• Development: Developed and maintained high-performance, scalable, and reliable software applications. Expertly used .NET, C#,
Entity Framework, and other relevant technologies.
• Mentoring and Team Management: Guided junior engineers, providing guidance, training, and code reviews. - Fostered a culture of
innovation, collaboration, and continuous improvement.

Reporting to Director | Partnering with Sales Head, Stakeholder
• Operational Excellence: Transformed accounting operations by streamlining financial workflows, automating reconciliation processes, and
optimizing reporting cycles—driving a 30% improvement in operational efficiency.
• Cost Optimizations: Delivered a EURO 5M cost optimization initiative by modernizing accounting systems, automating financial
operations, and eliminating process redundancies across finance functions.
• Platform Reliability Improvement: Strengthened mobile application stability by 15%, aligning mobile engineering, architecture, and
release governance teams.
• Subscription Growth Leadership: Led subscription-based financial services expansion, driving 10× customer growth within 6 months
through structured cross-selling across payments, billing, and value-added accounting services.
• Multi-Portfolio Governance: Balanced simultaneous ownership of multiple accounting solution portfolios, including Financial Reporting,
Compliance, Billing, and Reconciliation, while sustaining delivery velocity and ensuring platform reliability.
• Solution Design & Architect: Led the design and development of enterprise-grade SaaS architecture using modern technologies,
microservices, and Azure cloud resources. Acted as a key account contributor for Capium, ensuring customer success, business
continuity, and reducing customer complaints through streamlined service delivery.
• Leadership Provided technical leadership, including solution design, UML architecture diagrams, cybersecurity implementation, and
stakeholder presentations/training.
• Third party Software: Worked closely with HMRC & UK Companies House, translating taxation rules into software solutions and
delivering projects on time within budget.
• Partnership: Acted as the primary technology partner to business leadership, translating product needs into scalable technical
solutions supporting rapid business growth.
• Market Expansion Programs: Directed Super App expansion initiatives across UK, UAE, and USA, ensuring technical readiness and
localized execution.

• Banking Integrations: Unified 22+ banking partners into the micro-ATM ecosystem, enabling 2M+ daily transactions and strengthening
national payments infrastructure.
• Multi-bank Rebranding Program: Executed micro-ATM functionality, spanning 700 Agents & 1500 Villages, coordinating 50+
stakeholders across engineering, design, branding, and productteams with zero downtime.
• Feature Delivery & CX Enhancement: Rolled out new NPCI updates and Payment featuresthat elevated customer conversion rates &
satisfaction metrics across the App.
• Integration Architecture & Delivery: Conducted architectural analyses for transformation initiatives and crafted detailed
transformation blueprints addressing technical debt and designed integration patterns for real-time and batch data processing,
supporting high-volume transaction environments
• Infrastructure & DevOps Enhancement: Integrated DevOps practices and tools to enhance CI/CD pipeline efficiency and standardize
environment setup processes and Improved deployment reliability and reduced time-to-market for integration solutions
• Team Leadership & Governance: Managed cross-functional teams, facilitated technical workshops, and conducted agile backlog
grooming sessions and established technical governance frameworks and best practices for integration architecture consistency
• Search Optimizations: Redesigned Search Taxonomy frameworks, significantly improving product discovery accuracy & search relevance.
• Zero-Downtime Transformation: Rolled out a large-scale App rebrand across multiple geographies without service disruption.

• Application Development: Designed, developed, and maintained scalable, efficient, and reliable software applications using .NET
frameworks and technologies. Developed and maintained multiple software applications and backend services using .NET Core and C#.
Implemented robust and scalable architectures using modern .NET technologies.
• Software Development Lifecycle (SDLC): Participated in the full software development lifecycle including requirements gathering,
design, implementation, testing, and deployment. Collaborated with cross-functional teams to understand business requirements and
deliver high-quality technical solutions.
• Code Quality & Best Practices: Wrote clean, modular, and well-documented code following industry standards and best practices.
Ensured adherence to coding guidelines and maintainable development practices.
• Debugging, Optimization & Enhancements: Troubleshot and debugged complex software issues, working closely with QA and other
teams to resolve defects. Implemented security, performance, and scalability improvements in existing applications. Monitored and
optimized application performance to ensure reliability and efficiency.
• Continuous Learning & Improvement: Stayed up-to-date with industry trends and emerging technologies, applying new knowledge to
improve development processes and solutions.