Mohammad Shoheb Giddebhai

• Managed cross functional teams to deliver AI agent driven automation
solutions within timeline and budget.
• Collaborated with data scientists and engineers to translate business
requirements into agent capabilities and personas.
• Conducted stakeholder workshops to identify high impact automation
use cases and AI initiatives.
• Managed RAID Log and RACI Matrix in projects.
• Delivered end-to-end testing (SIT, UAT, regression, and parallel runs).
• Increased customer response accuracy and speed by 40% via intelligent
conversational agents.
• Achieved 30-50% manual workload through AI agent based automation.
• Implemented continuous improvement loops for agents via user
feedback and reinforcement learning.

• Successfully implemented Payments SWIFT ISO 20022 CBPR+
(Cross Border payments and reporting plus) Compliance worldwide
mandatory project to ensure a common roll-out and implementation of
ISO 20022 by banks involving Risk Management, change management.
• Swift gives the opportunity to all the financial institutions to adopt from
MT (Message Types) into ISO 20022 MX messages.
• Led a dynamic team of 10 successfully.
• Accountable for IT SDLC Delivery and acting as a project manager - IT
Projects & Transformation Management SPOC to perform Governance
and Control execution of all projects managed by ADIB IT Project
managers.
• Successfully implemented Digital transformation key projects related to
eStatements, Payments aggregator with Central bank of ADIB, IVR
channel enhancement & Internet banking upgrades for Customer
onboarding.
• SPOC for ADIB International IT payments team - ADIB QATAR.
• Work closely with Product Owners from ADIB QATAR and own the
Delivery of Backlogs for end-to-end Agile Delivery process for Digital
Transformation portfolio for ADIB QATAR.
• Doing Cross functional team management - BA, SME, Design
Architecture, Build, SIT & UAT.
• Monitored and reported on project progress, identifying and mitigating
risks and issues.
• Familiarity with change management principles and practices.
• Proven ability to manage multiple projects simultaneously impacting
stakeholder management and change management.
• Managed a Business Process Management (BPM) Automation project
for routine tasks, enhancing transparency and enabling real-time
monitoring of CARDS. Setting amount limits on covered cards, issuing
supplementary cards, Card Replacements, Card Status change,
Account services and Customer Maintenance.
• Led a dynamic team of 5 successfully.
• Supporting Transformation management (TMO) and project
management (PMO) teams in trainings and documentations.
• Accountable for end to end execution and delivery of projects and
portfolio management on Kiplot and EPM internal project management
portal, Resource management, vendor management, Conducting
Working Group & Steering committee

• Assisting Head of Business Platforms & IT Payments Platform in
preparation of Business cases. CAPEX and OPEX financial budget
management for Yearlong roadmap for initiatives.
• Managed end to end implementation of program. Daily tracking of
delivery plan, worked closely with internal and external stakeholders.
• Expertise in visualization tool like Power BI for creating dashboards for
senior leadership for portfolio RAG status.
• Conducted weekly working group and Monthly Steering committees
and presented Key Highlights & Challenges & Risk and Mitigation plans
to Senior executives by maintaining RAID logs.
• End to end managed successful roll out of BUNA payments
infrastructure integration with WKFS ecosystem.
• Assisting transformation management office (TMO) for
Yearlong roadmap for initiatives.
• Completing Internal Audit & Quality process management open
items within the Portfolio and assisting Head of IT Payments
Platform in managing Technical Debts, Budgeting Audit drives
and helping other Project managers & Scrum Masters from other
platforms.
• Familiarity with change management principles and practices.

• Ensured alignment with Central Operations, Trade, Treasury, Financial
Control, Reconciliation and Wholesale Banking teams during the entire
execution phase of the Payments projects.
• Expert in bridging business and technical domains, adept at converting
business needs into technical specifications and architectures.
• Skilled communicator, engaging with business stakeholders to clarify
requirements and craft solutions for business issues.
• Doing Cross functional team management - BA, Solution & Security
Architecture, Build, SIT & UAT.
• Accountable for end to end execution and delivery of projects
and portfolio management on Clarity PPM, Resource
management, vendor management, transformation management,
change management, Conducting Working Group & Steering
committee.
• Implemented Hybrid model (Waterfall + Agile) for SDLC
delivery by integrating with Agile Delivery teams.
• Planning and Execution of IT SDLC inclusive of Non Functional
Testing sign offs (Security, Penetration & Performance testing)
sign offs required for CAB Approvals and plan for Deployments /
Go Live with Business.
• Completing Internal Audit & Quality process management open
items within the Portfolio and assisting Platform Owner in
managing Technical Debts, Budgeting Audit drives and helping
other Project managers & Scrum Masters within the platform.
Maintaining enterprise project management tools (e.g. JIRA and
Confluence etc.).
• Managing Digital transformation strategy based portfolio which
involves Digital channels integration projects involving
Compliance platform products integration.
• Steering working group committees and present Key Highlights
& Challenges & Risk and Mitigation plans to Senior executives by
maintaining RAID logs.
• Handled a team of 6.

• Spearheaded the automation of the Customer Profitability process
within the Finance department utilizing Microsoft Project Professional
(MSPP).
• Assisted project manager for Conducted weekly working group
committees and presented Key Highlights & Challenges & Risk and
Mitigation plans to Senior executives by maintaining RAID logs.
• Engage with internal Product team and Technical SME teams to
track delivery roadmap of product enhancement and align Middle
East Clients accordingly for end to end SDLC integration lifecycle
starting from Technical Requirements Gathering until Go Live.

• Developed and optimized a range of reports, ensuring versatile
export capabilities to PDF and Excel formats tailored to user
specifications.
• Enhanced SQL script performance through strategic index
utilization and procedure optimization.